Phonathon Manager

Job Description Summary This is a seasonal part-time (20 hours per week, no more than 5 hours per day) position for the calling season of February-May and September-December. The Phonathon Manager manages the daily productivity of the call center and the student staff. The Phonathon Manager will help develop and execute strategies to achieve the dollar and donor goals of the call center and the professional development of student fundraisers. The incumbent will also be responsible for maintaining the general upkeep of the phonathon center and keeping materials and equipment organized. This position reports to the Director of Leadership and Annual Giving and will work very closely with the Associate Director of Annual Giving on all aspects of the call center including recruiting, hiring and coaching of student employees.

Minimum Qualifications High school diploma. The successful candidate must have one year of leadership or supervisory experience. The successful candidate must have excellent verbal communication skills and a strong work ethic. The ability to work evening and weekend hours is required. Phonathon calling takes place Sunday 2:00 pm-7:00 pm; Monday – Thursday 5:45 pm – 9:00 pm; and Saturday 11:00 am-4:00 pm.

Preferred Qualifications Bachelor’s degree. Experience with automated calling software such as WBT’s Donor Connect preferred, but not required. Experience in fundraising, telemarketing, marketing, or non-profit philanthropy initiatives preferred.