Phone Banker/CSR

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Regularly receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• At least 6 months of Customer Service Experience in BPO Industry
• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for 100% voice function
• Must work on-site at the location posted
• Must be flexible with the work schedule
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed