Phone Coordinator

Step into a Phone Coordinator role with a top-tier organization delivering medical review and compliance solutions across global markets.

The Opportunity

Support a global medical services organization by managing outbound calls, coordinating with claimants and attorneys, and ensuring accurate, timely updates across scheduling and case management workflows.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“Growing everyday. Learning everyday. I have learned and lived these phrases in working with ASW and my client for almost two years now.” -Digital Campaign Manager, ASW Philippines.

What You’ll Do

• Handle outbound calls and respond to claimant and attorney inquiries, updating appointment statuses
• Update and maintain accurate case information in systems following client guidelines
• Coordinate with internal teams and providers to assign cases and ensure timely updates
• Resolve issues, document cases, and support smooth processing of workflows
• Perform clerical tasks such as emailing, filing, typing, and proofreading
• Report issues to management and comply with all legal and safety standards

Key Criteria

• Experience handling high-volume outbound calls and client communication
• Background supporting US-based clients in a voice campaign
• Knowledge of HIPAA and confidentiality standards
• Strong English communication and multitasking skills
• Detail-oriented, organized, and able to prioritize tasks effectively

Work setup:

• Manila (BGC, Taguig): US Eastern Time hours (8:30pm–5:30am PHT) with a full onsite work arrangement.

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