Phone Operator (Shift Basis)

1. To ensure smooth operation of the Call System, we monitor all incoming and outgoing calls to prevent abandoned calls.

2. Answer incoming calls and provide callers with the requested information.

3. Transfer calls to appropriate personnel or departments.

4. Take messages and forward them to the relevant parties.

5. Maintain records of customer interactions and transactions.

6. Ensure customers’ satisfaction by providing accurate information promptly.

7. Follow communication procedures and standards.

8. Adhere to and always uphold the Patient & Family Rights and Responsibilities (PFRR) in handling patients and their families.

9. Take part in all quality and safety-related initiatives and contribute towards the continuous improvement of the hospital.

10. To prepare for any additional duties and responsibilities assigned by the management and executive.

11. To comply with the safety policies.

Working Hours

Normal:

Morning (M) Shift: 7AM - 2PM

Evening (E) Shift: 2PM - 9PM

Night (N) Shift: 9PM - 7AM

OT:

Morning (M) Shift: 7AM - 7PM

Night (N) Shift: 7PM - 7AM

Pay: RM1,700.00 - RM1,800.00 per month

Work Location: In person