Phone operator/PSR

Overview

We are seeking a dynamic and detail-oriented Phone Operator/Patient Service Representative (PSR) to join our healthcare team. This vital role involves providing exceptional patient communication, managing medical records, and supporting clinical and administrative workflows. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent phone etiquette, strong organizational skills, and a passion for delivering outstanding patient service. This position offers an exciting opportunity to contribute to efficient healthcare operations while developing your skills.

Responsibilities

• Answer multi-line phone systems promptly and professionally, directing calls accurately to the appropriate departments or personnel
• Sending medical records after confirming request is HIPAA ​compliant.
• Verify patient information, update electronic health records (EHR), and review documentation for accuracy and completeness in compliance with HIPAA confidentiality policies
• Maintain meticulous medical records by filing documents correctly and managing electronic health records (EHR) systems efficiently
• Provide excellent customer service by addressing patient inquiries with professionalism and empathy while adhering to clinical confidentiality policies

Requirements

• Proven experience in a medical office setting or healthcare environment, including clinic experience or medical administrative support
• Strong computer skills with proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks ( preferred Cerner experience)
• Knowledge of medical terminology, CPT coding, ICD-10 coding, Medicare guidelines, and health insurance procedures
• Excellent phone communication skills with a focus on phone etiquette and active listening
• Prior clerical experience involving filing, data entry (including 10 key typing), and multi-line phone systems is preferred
• Ability to handle sensitive information with discretion while maintaining compliance with HIPAA regulations
• Strong organizational skills with attention to detail in documentation review and medical records management
• Experience working in a healthcare setting such as dental clinics or outpatient facilities is advantageous

Join our team today to be part of a growing Surgical Oncology practice where your skills make a real difference! We value dedicated professionals committed to delivering compassionate patient care while supporting the smooth operation of our office.

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person