Phone Order Processing Specialist

Work Arrangement: Onsite
Work Schedule: 9:00 PM – 6:00 AM

Job Description

We are looking for a detail-oriented and customer-focused Phone Order Processing Specialist to join our team. This role is responsible for receiving customer orders through incoming phone calls, accurately capturing order details, and encoding complete and accurate information into the G-POS system.

The ideal candidate has excellent listening and communication skills, strong attention to detail, and the ability to work efficiently in a fast-paced, phone-based environment.

Key Responsibilities

• Answer and receive customer orders through incoming phone calls using the Dataphone.
• Listen carefully to customers and accurately capture products, quantities, and order details.
• Confirm and clarify order information when necessary.
• Accurately encode customer orders into G-POS.
• Review orders before submission to ensure all information is complete and accurate.
• Identify incomplete, unclear, or conflicting information and clarify or report it as needed.
• Follow established order-taking and data-entry procedures.
• Process multiple customer orders efficiently while maintaining accuracy.
• Handle customer interactions professionally and courteously.
• Maintain the confidentiality of customer and order information.
• Coordinate with the appropriate team when an order requires clarification or additional assistance.
• Perform other related order-processing duties as assigned.

Qualifications and Skills

• Excellent listening and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to understand and document customer requests over the phone.
• Good typing and data-entry skills.
• Ability to work efficiently in a fast-paced, phone-based environment.
• Comfortable using computer systems and order-processing software.
• Ability to identify missing, unclear, or incorrect information.
• Professional and courteous phone manner.
• Strong organizational and multitasking skills.
• Reliable, detail-oriented, and able to follow established procedures.

Work Location: Onsite
Shift: 9:00 PM – 6:00 AM