Phone Store Manager

1. Job Summary

We are seeking a responsible, commercially minded, and customer-focused Phone Store Manager to oversee the daily operations of our phone store in Port Harcourt. The successful candidate will be responsible for driving sales, managing inventory, supervising sales staff, maintaining accurate financial records, and ensuring excellent customer service.

The ideal candidate must have a good understanding of smartphones, mobile phone accessories, and current market trends. They should possess strong leadership, sales, communication, and organisational skills, with the ability to meet sales targets and ensure the profitability and smooth running of the store.

2. Key ResponsibilitiesA. Store Operations and Management

• Oversee the day-to-day operations of the phone store.
• Ensure the store opens and closes according to the approved schedule.
• Maintain a clean, organised, and attractive retail environment.
• Ensure phones, accessories, and other products are properly displayed and secured.
• Establish and enforce operational procedures for sales, inventory management, and customer service.
• Ensure all store activities comply with company policies and procedures.

B. Sales and Revenue Generation

• Drive daily, weekly, and monthly sales to meet or exceed assigned targets.
• Develop strategies to increase revenue, attract new customers, and encourage repeat purchases.
• Promote smartphones, accessories, and other products based on customers' needs and budgets.
• Identify opportunities for upselling and cross-selling.
• Monitor sales performance and prepare regular sales reports.
• Keep up with competitors' prices, promotions, product availability, and customer preferences in the Port Harcourt market.
• Build and maintain relationships with regular customers and potential corporate buyers.

C. Inventory and Stock Management

• Maintain accurate records of all phones, accessories, and other products received and sold.
• Conduct regular physical stock counts and reconcile them with inventory records.
• Monitor fast-moving and slow-moving products and recommend restocking where necessary.
• Ensure all products are properly documented, stored, and secured.
• Track serial numbers and IMEI numbers of applicable devices.
• Report missing, damaged, defective, or suspected counterfeit products immediately.
• Monitor stock levels and coordinate with suppliers or management for replenishment.
• Minimise stock losses, theft, and inventory discrepancies.

D. Cash, Payments, and Financial Accountability

• Ensure every sale is properly recorded and supported by the appropriate receipt or transaction record.
• Monitor cash, bank transfers, POS transactions, and other approved payment channels.
• Reconcile daily sales against cash received, electronic payments, and inventory movement.
• Submit daily sales and expense reports to management.
• Ensure discounts, refunds, credit sales, and price adjustments are approved by authorised personnel.
• Maintain accurate records of operating expenses and other store-related transactions.
• Report any financial discrepancies promptly.

E. Staff Supervision and Development

• Supervise, coordinate, and monitor the performance of sales representatives and other store personnel.
• Assign daily duties and sales targets to team members.
• Train staff on product knowledge, sales techniques, customer service, and store procedures.
• Monitor punctuality, attendance, professionalism, and productivity.
• Provide feedback and recommend corrective action where necessary.
• Promote teamwork, accountability, and a customer-first culture.

F. Customer Service and Relationship Management

• Ensure customers receive professional, courteous, and timely service.
• Handle customer complaints, product enquiries, and escalated service issues.
• Ensure customers receive accurate information about product specifications, warranties, and return policies.
• Follow up with customers where necessary to encourage repeat business.
• Maintain a positive reputation for the store through excellent service and ethical sales practices.
• Ensure customers are not misled about product condition, authenticity, specifications, or warranty coverage.

G. Supplier and Product Management

• Maintain professional relationships with approved suppliers and distributors.
• Monitor product availability, pricing, and supplier delivery timelines.
• Verify incoming products against invoices and purchase records.
• Report supplier-related issues, defective products, and discrepancies to management.
• Recommend products and brands based on customer demand, sales performance, and profitability.

3. Qualifications and Requirements

• Minimum of OND, HND, or Bachelor's degree in Business Administration, Marketing, Accounting, or a related field. Relevant retail management experience may be considered in place of formal qualifications.
• At least 2–3 years of experience in retail sales, preferably in a phone shop, electronics store, or gadget retail business.
• Previous experience supervising a team or managing a retail outlet is an advantage.
• Good knowledge of smartphones, including Android devices, iPhones, phone accessories, and relevant product specifications.
• Strong sales, negotiation, and customer relationship management skills.
• Ability to manage inventory, reconcile sales, and maintain accurate records.
• Basic proficiency in Microsoft Excel, Google Sheets, POS systems, or inventory management software.
• High level of honesty, integrity, responsibility, and attention to detail.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet sales targets.
• Familiarity with the Port Harcourt retail market is an advantage.
• Must be willing to work full-time and according to the store's operating schedule.

4. Key Performance Indicators (KPIs)

The Store Manager's performance will be evaluated using the following indicators:

• Sales Target Achievement: Percentage of monthly sales targets achieved.
• Revenue Growth: Growth in sales revenue over time.
• Profitability: Contribution to store profitability and adherence to approved pricing and discount policies.
• Inventory Accuracy: Accuracy of stock records and physical inventory counts.
• Stock Loss Prevention: Reduction in missing, damaged, or unaccounted-for products.
• Daily Reporting Compliance: Timely and accurate submission of daily sales, cash reconciliation, and stock reports.
• Customer Satisfaction: Customer feedback, complaint resolution, and repeat purchases.
• Staff Performance: Achievement of individual and team sales targets.
• Store Discipline: Compliance with opening hours, operating procedures, and security requirements.
• Stock Availability: Timely identification and replenishment of fast-moving products.

5. Personal Attributes

The ideal candidate should be:

• Honest and trustworthy, especially when handling cash, expensive devices, and inventory.
• Sales-driven, proactive, and commercially aware.
• Organised and detail-oriented.
• Confident in leading and supervising others.
• Customer-focused and solution-oriented.
• Accountable and capable of working with minimal supervision.
• Professional, punctual, and committed to business growth.

6. Reporting and Accountability

The Phone Store Manager will report directly to the Business Owner or Managing Director and will be accountable for the store's daily operations, sales performance, inventory, financial reporting, staff productivity, and customer experience.

The manager must provide regular reports on store performance and promptly escalate any financial discrepancies, stock losses, operational challenges, or customer issues requiring management intervention.

7. Expected Deliverables

• Daily sales and payment reconciliation reports.
• Weekly sales performance and inventory reports.
• Monthly sales and operational performance summaries.
• Accurate and up-to-date stock records.
• Effective staff supervision and achievement of sales targets.
• Consistent customer service standards.
• Recommendations for improving revenue, reducing losses, and growing the business.

Pay: ₦200,000.00 per hour

Work Location: In person