Phonebanking Specialist

JOB PURPOSE

The Customer Experience Associate assists internal and external clients in their loan and deposit related inquiries, requests, complaints through any of the following channels in accordance with the established Bank policies and government regulations within the required turnaround time.

JOB SCOPE :

Assists deposit and loan clients with current and delinquent status within Normal Collections and with all post-booking or after-sales concerns, which includes, but is not limited to, product and account inquiries, insurance concerns, release of documents, in accordance with the established Bank policies and the required turnaround time.

Provides clear, accurate, and adequate information and instructions to clients contacting the Bank via telephone, email, mail, Live Chat, social media, letter/mail, and/or walk-in and makes the necessary requests or endorsements to the concerned units .

Strictly follows the standard verification process and uses bank systems responsibly. Strictly observes telephone, email, Live Chat, and social media handling standards set by the Bank.

Education:

• Bachelor's (Required)

Experience:

• call banking: 2 years (Required)

Work Location: In person