Physical Security Engineer

Job Summary

We are seeking a proactive and detail-oriented Physical Security Engineer to join our dynamic team. In this role, you will be responsible for advanced design, implementation, troubleshooting, and escalation support for complex physical security systems and/or IT infrastructure across various facilities.

Responsibilities

A. Advanced Technical Design & Implementation

• Design, architect and implement integrated physical security systems including access control, CCTV surveillance, sensors, IDS (Intrusion Detection Systems), video management systems and network and server infrastructure.

B. Escalation Support & Troubleshooting

• Diagnose and resolve difficult technical issues involving interoperability of multiple systems, network performance, and security posture.
• Perform root‑cause analysis (RCA) on recurring or high‑impact issues and propose long‑term remediation.
• Create and maintain knowledge base articles, runbooks, and technical documentation to reduce future escalations.

C. Project Leadership

• Lead technical workstreams on implementation, migration, and upgrade projects.
• Provide effort estimates, bill of materials (BOMs), and technical input for proposals and statements of work (SOWs).
• Coordinate with project managers, field technicians, and vendor support to deliver projects on time and within scope.
• Ensure solutions comply with relevant standards, best practices, and applicable customer or regulatory requirements.

D. Security, Compliance, and Best Practices

• Implement and enforce industry best practices for security, reliability, and performance where applicable to client environments.
• Assist in security assessments, hardening, and remediation plans for networks and systems, as requested by clients.
• Maintain awareness of applicable security‑related legal and regulatory frameworks impacting client systems in New York.
• Support incident response efforts when client environments experience security events, in coordination with client counsel and/or their incident response process.

E. Client & Stakeholder Communication

• Act as technical point of contact for key clients on complex issues and projects.
• Translate technical concepts into business‑oriented language for non‑technical stakeholders.
• Provide technical recommendations and options, documenting trade‑offs for client decision‑makers.
• Participate in client meetings, demonstrations, pre‑sales support and post-sales support.

F. Mentoring & Internal Improvement

• Mentor and train Level 1 and Level 2 engineers and technicians; deliver formal and informal training sessions.
• Review and approve complex changes, implementations, and designs from junior staff.
• Contribute to the development and continuous improvement of internal standards, procedures, and templates.
• Evaluate and recommend new technologies, tools, and services that improve security, reliability, and efficiency.

G. Documentation & Reporting

• Maintain accurate and thorough documentation for all systems, configurations, and changes.
• Provide regular status reports on incidents, projects, and system performance metrics.
• Ensure that all work is logged and tracked in the company’s ticketing and documentation systems.
• Interpret technical drawings, schematics, and electrical blueprints to facilitate accurate system installation and upgrades.
• Collaborate with construction teams during new builds or renovations to integrate security systems seamlessly into building infrastructure.
• Maintain detailed documentation of system configurations, troubleshooting steps, repairs, and upgrades for compliance and future reference.
• Support sales efforts by providing technical expertise on system features, benefits, and integration options during client consultations.
• Ensure all work complies with electrical codes, safety standards, and company policies related to low-voltage electrical systems.

Qualifications

• Proven experience as a service technician or engineer specializing in security system installation and troubleshooting.
• Strong mechanical knowledge related to surveillance equipment, sensors, access control devices, and low-voltage electrical wiring.
• Hands-on experience with CCTV cameras (surveillance), IDS (Intrusion Detection Systems), and access control systems.
• Ability to read electrical schematics, blueprints, technical drawings, and interpret wiring diagrams accurately.
• Proficiency in computer networking concepts relevant to remote access software and telecommunication systems supporting security infrastructure.
• Knowledge of low-voltage electrical systems.
• Construction experience preferred for integrating security hardware into building frameworks; familiarity with schematics is essential.
• Excellent customer service skills with the ability to communicate technical information clearly to clients or team members.
• Electrical experience with troubleshooting equipment issues efficiently while maintaining safety protocols in low-voltage environments.

Join us if you’re passionate about safeguarding assets through innovative physical security solutions! We value energetic professionals eager to make an impact by designing reliable systems that protect people and property worldwide.

Pay: $105,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person