Physical Security Technology and Operations Specialist

What You Can Expect

This role sits at the intersection of physical security technology and operational resilience, giving you the opportunity to shape and advance Zoom's global security infrastructure across offices and data centers worldwide. The work spans cloud-native video management, enterprise access control, AI-assisted monitoring, and automation platforms, partnering with cross-functional teams to keep Zoom's people, facilities, and operations safe and secure. Expect real breadth: from leading technology design and deployment to supporting 24/7 business continuity, this position rewards both technical depth and collaborative problem-solving. This is a hybrid position that requires on-site presence 4 days per week at our London, England office. Remote arrangements are not available for this role.

About the Team

The Global Physical Security and Safety team protects Zoom's people, assets, and operations across a worldwide portfolio of offices and data centers. Partnering closely with Workplace, Business Resilience, EHS, IT, and external vendors, the team delivers integrated security solutions built to scale with Zoom's growth. This London-based role serves as a key regional presence within a globally connected team, reporting to the Senior Manager of Global Physical Security and Safety.

Responsibilities

• Partner with the physical security team, cross-functional counterparts (Workplace, Business Resilience, EHS, IT), and external partners on all physical security technology and design matters impacting people, facilities, and processes.
• Advise on and guide security planning for new office design, expansions, conversions, and restructuring, serving as the liaison between Workplace, Physical Security, Business Resilience, and EHS to promote change management and ensure compliance with standards.
• Design and propose integrated physical security solutions for deterrence, delay, detection, and response to threats, leading design reviews with key stakeholders to ensure protection-in-depth across all Zoom locations.
• Prepare RFPs with technical requirements and cost estimates, lead bid reviews with stakeholders, support procurement and contracting, and provide quality assurance on bills of materials for security integrators.
• Lead installation and acceptance testing phases for physical security system upgrades and new deployments, coordinating closely with vendors and key stakeholders throughout.
• Own the full lifecycle of physical security system assets, including SOP development, periodic testing and auditing, maintenance, troubleshooting of system and network issues, and annual training delivery.
• Manage the physical security systems budget across Zoom locations, and contribute to ongoing research, policy review, and technology recommendations that strengthen Zoom's security posture.
• Provide operational support to the physical security team, maintaining 24/7 business resilience across Zoom's worldwide office and data center portfolio, with flexibility to support global sites across time zones.

What We're Looking For

• 5+ years of experience in physical security for a private sector multinational company, including management of security technology projects, scope, budget, and third-party contracts.
• Demonstrated expertise in physical security technology controls, including Automated Access Control Systems (AACS), CCTV, intrusion detection, and alarm systems, with experience leading design and implementation projects.
• Familiarity with vulnerability and threat assessments, incident management, site assessments, and general security operations in enterprise or critical infrastructure environments.
• Strong stakeholder management and communication skills, with a track record of collaborating across cross-functional teams including IT, Workplace, Facilities, and external vendors.
• Proficiency in Google Suite, Microsoft Office, Asana, and Adobe, with the ability to produce clear technical documentation including SOPs, RFPs, and BOMs.
• Certified Protection Professional (CPP) and/or Physical Security Professional (PSP), or equivalent certification.
• Bachelor's degree in a related field, or equivalent experience, with the ability to travel globally to Zoom office and data center locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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