Physiotherapist Assistant

Physiotherapy Assistant / Clinic Administrator

We are looking for a motivated, organized, and patient-focused Physiotherapy Assistant / Clinic Administrator to join our multidisciplinary healthcare team.

The ideal candidate will have hands-on experience working in a physiotherapy or rehabilitation clinic, along with strong administrative skills, particularly in patient booking, insurance billing, EHC, WSIB, and MVA claims.

Clinic Administration

• Schedule and manage patient appointments efficiently.
• Handle incoming calls, emails, and patient inquiries.
• Register new patients and maintain accurate patient information.
• Manage appointment confirmations, cancellations, and follow-ups.
• Maintain organized electronic and paper records.
• Provide excellent customer service and create a welcoming experience for patients.

Billing & Insurance

• Process and submit Extended Health Care (EHC) insurance claims.
• Handle WSIB patient documentation, billing, and claim-related administration.
• Process Motor Vehicle Accident (MVA) patient billing and administrative requirements.
• Communicate with insurance companies, adjusters, WSIB, and third-party payers when required.
• Track outstanding payments, invoices, and insurance submissions.
• Assist with reconciliation and other clinic billing duties.

Physiotherapy Assistant Duties

• Assist physiotherapists and other clinicians with patient treatments as directed.
• Prepare treatment areas and equipment.
• Assist patients with therapeutic exercises and modalities under the direction of a physiotherapist.
• Maintain cleanliness and organization of treatment areas.
• Follow clinic protocols and infection-control procedures.

Qualifications & Experience

• Previous experience in a physiotherapy, rehabilitation, chiropractic, medical, or multidisciplinary clinic is strongly preferred.
• Experience with EHC, WSIB, and MVA billing/administration is highly preferred.
• Strong knowledge of appointment booking and clinic administration.
• Excellent computer and communication skills.
• Ability to multitask in a busy clinical environment.
• Strong attention to detail and organizational skills.
• Professional, friendly, and compassionate approach with patients.
• Ability to work independently as well as part of a team.
• Experience with clinic management or EMR software is an asset.

We are looking for someone who is more than just a physiotherapy assistant — someone who can confidently support both the clinical and administrative sides of the clinic.

If you are experienced with booking patients, EHC billing, WSIB, MVA claims, and day-to-day clinic administration, we encourage you to apply.

Pay: $20.00-$30.00 per hour

Work Location: In person