Physiotherapist Assistant (PTA) / Front Desk Receptionist

Job Summary

We are seeking a dedicated and personable Front Desk Receptionist / Physiotherapist Assistant (PTA) to join our healthcare team. This dual role involves providing exceptional patient care, managing front desk operations, and assisting licensed physiotherapists in delivering effective treatment. The ideal candidate will be organized, compassionate, and possess a strong understanding of Physiotherapy terminology and patient care procedures. This position offers an opportunity to work in a dynamic clinical environment where your skills directly impact patient outcomes.

Responsibilities

• Greet patients warmly and professionally upon arrival, ensuring a positive first impression
• Manage front desk duties including scheduling appointments, answering phone calls, and handling patient inquiries
• Verify patient information and insurance details accurately in the electronic health records system
• Assist physiotherapists with patient care activities such as setting up modalities, doing exercises, charting and documentation.
• Educate patients on treatment plans, post-treatment instructions, and exercise routines as directed by therapists
• Maintain accurate documentation of patient interactions and treatment progress
• Ensure the cleanliness and organization of the reception area and treatment spaces includes laundry and cleaning,
• Support administrative tasks such as filing, data entry, and inventory management of medical supplies
• Adhere to all healthcare regulations and safety protocols to ensure a safe environment for patients and staff

Qualifications

• Previous experience in a private care setting is preferred FOR AT-LEAST 1 year.
• Filipino language speaking is an asset, not mandatory.
• Strong knowledge of EHC, WSIB,MVA, IFHP is an asset
• Aware of Walnut / Universal EMR is an asset
• Excellent communication and interpersonal skills to effectively interact with patients and team members
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Compassionate attitude with a focus on patient comfort and confidentiality
• Basic proficiency with electronic health records (EHR) systems is desirable
• Certification or training as a Physiotherapist Assistant (PTA) is advantageous but not required
• High school diploma or equivalent required; additional healthcare certifications are a plus

Contact

Email: [email protected]

Pay: $18.00-$24.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• On-site parking

Work Location: In person