Physiotherapy Assistant

About the Role

We are looking for a reliable, friendly, and energetic Physiotherapy Assistant / Front Desk Receptionist to join our physiotherapy clinic.

This is a hybrid role involving both patient-care support and front desk/administrative responsibilities. The successful candidate should enjoy working with patients and be comfortable working in a busy clinic environment.

Responsibilities

Physiotherapy Assistant:

• Assist physiotherapists with prescribed exercises and treatment programs.
• Guide patients through exercises and mobility activities as instructed.
• Prepare and clean treatment areas and equipment.
• Monitor patients and report concerns or changes to the physiotherapist.
• Assist with patient positioning, transfers, and exercise equipment.
• Maintain appropriate treatment documentation.

Front Desk:

• Greet patients and provide excellent customer service.
• Answer phones, emails, and patient inquiries.
• Schedule, confirm, and manage appointments.
• Handle patient check-in/check-out and payments.
• Enter and update patient information in the EMR.
• Assist with insurance, WSIB, MVA, and other administrative paperwork.
• Maintain a clean and organized reception area.
• Perform general administrative and office duties.

Qualifications

• Previous PTA, rehabilitation assistant, or physiotherapy clinic experience preferred.
• Previous medical reception/front desk experience is an asset.
• Basic knowledge of physiotherapy and medical terminology.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers and EMR/scheduling systems.
• Professional, dependable, punctual, and patient-focused.
• Ability to follow physiotherapist instructions and clinic protocols.
• CPR/First Aid is an asset.
• WSIB/MVA/private insurance experience is an asset.

Pay: $18.00 per hour

Expected hours: 10.0 – 15.0 per week

Benefits:

• On-site parking

Application question(s):

• Are you available to work the required clinic schedule, including weekdays and Saturdays if needed?

Education:

• Bachelor's Degree (preferred)

Work Location: In person