Physiotherapy Assistant

Overview
We are seeking a dedicated Physiotherapy Assistant to join our healthcare team. This vital role supports licensed physiotherapists in delivering quality patient care within a clinical setting. The ideal candidate will have a strong foundation in patient care, medical terminology, and experience in acute care environments. This position offers an opportunity to work closely with healthcare professionals and contribute to patient recovery and well-being.

Responsibilities

• Assist physiotherapists in implementing treatment plans and therapy sessions
• Prepare treatment areas and equipment for patient sessions
• Support patients during exercises and mobility activities, ensuring safety and comfort
• Monitor and document patient progress and responses to therapy
• Maintain cleanliness and organization of therapy equipment and treatment spaces
• Provide patient education on exercises, mobility aids, and recovery processes
• Follow infection control protocols and policies at all times
• Answer and manage incoming phone calls, emails, and patient Answer and manage incoming phone calls, emails, and patient inquiries in a professional and friendly manner.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Greet patients and provide a welcoming front-desk experience.
• Manage appointment bookings and maintain an organized clinic schedule.
• Process payments and assist with billing and insurance/direct-billing information as required.
• Communicate appointment reminders, clinic policies, and follow-up information to patients.
• Coordinate with physiotherapists and other clinic staff regarding schedules and patient needs.
• Maintain confidentiality and follow clinic privacy and administrative procedures.
• Provide excellent customer service and address routine patient questions or concerns appropriately.
• in a professional and friendly manner.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Greet patients and provide a welcoming front-desk experience.
• Manage appointment bookings and maintain an organized clinic schedule.
• Process payments and assist with billing and insurance/direct-billing information as required.
• Communicate appointment reminders, clinic policies, and follow-up information to patients.
• Coordinate with physiotherapists and other clinic staff regarding schedules and patient needs.
• Maintain confidentiality and follow clinic privacy and administrative procedures.
• Provide excellent customer service and address routine patient questions or concerns appropriately.

Experience

• Proven experience in patient care, demonstrating compassion and professionalism
• Bachelor's degree in physiotherapy.
• Familiarity with medical terminology relevant to physiotherapy practices
• Experience working with diverse patient populations, including those with complex needs
• Strong communication skills to effectively collaborate with healthcare teams and patients

Pay: $18.00-$20.00 per hour

Benefits:

• On-site parking

Work Location: In person