Physiotherapy Assistant / Office Admin

Job Overview

We are seeking a dynamic and compassionate Physiotherapy Assistant / Office Admin to join our vibrant healthcare team. This role offers an exciting opportunity to support patient recovery and streamline clinic operations in a fast-paced, patient-centered environment. You will work closely with physiotherapists to assist with patient care, manage administrative tasks, and ensure a smooth flow of daily clinic activities. Your energetic approach and attention to detail will contribute significantly to delivering exceptional care and service.

Key Responsibilities

• Assist physiotherapists with patient preparation, treatment setup.
• Support patients throughout their appointments, ensuring comfort, safety, and a positive experience.
• Prepare and maintain treatment rooms, equipment, and supplies in a clean and organized manner, following infection control protocols.
• Greet patients, manage check-ins and check-outs, and provide excellent customer service.
• Schedule, reschedule, and confirm appointments using Jane App clinic management software.
• Manage patient registrations, maintain accurate electronic health records, and handle clinic correspondence.
• Process billing, payments, invoices, and direct insurance claims, including ICBC and extended health benefits.
• Verify insurance coverage, manage treatment authorizations, and follow up on outstanding claims and payments.
• Respond professionally to phone calls, emails, and patient inquiries regarding appointments, billing, and clinic policies.
• Perform general administrative duties, including data entry, billing reconciliation, inventory management, and ordering supplies.
• Maintain patient confidentiality and comply with clinic policies, privacy regulations, and professional standards.
• Collaborate with physiotherapists and team members to improve clinic workflows, operational efficiency, and patient satisfaction.

Requirements

• Previous experience in a hospital, physiotherapy clinic, rehabilitation centre, or healthcare facility is highly preferred.
• Hands-on experience with Jane App, including scheduling, patient management, invoicing, and billing, is a strong asset.
• Knowledge of ICBC claims, direct billing, and extended health insurance procedures.
• Strong patient care, interpersonal, and customer service skills.
• Proficiency in Microsoft Office and electronic health record systems.
• Excellent communication, organizational, and multitasking abilities.
• High attention to detail and ability to handle confidential patient information.
• Compassionate, professional, and team-oriented attitude.

Join us in making a meaningful difference by supporting patients on their journey to recovery! We are dedicated to fostering a collaborative environment where your skills can thrive, and your contributions are valued.

Pay: $19.00-$20.00 per hour

Expected hours: 10.0 – 15.0 per week

Benefits:

• On-site parking

Work Location: In person