PL Account Manager

Personal Lines Account Manager

Reports to: Personal Lines Manager

Location: Biddeford, ME (Hybrid)

Why Us

At Rousseau Insurance Agency, we’re more than a workplace—we’re a third-generation, family-owned agency that believes in meaningful work, lasting client relationships, and a healthy work-life balance. If you thrive in a collaborative, supportive environment and enjoy helping people, we want to hear from you!

Why This Role

We’re looking for a Personal Lines Account Manager who is passionate about delivering top-tier client experience. You’ll work directly with clients to help them protect what matters most with strategic insurance solutions. Every day brings variety—whether you're reviewing renewals, solving coverage challenges, or navigating complex policies. This role combines problem-solving, relationship management, and real impact.

In this role, you will:

• Be the go-to resource for personal lines clients—providing outstanding service and support for their home, auto, and other personal insurance needs.
• Review renewals, identify opportunities to improve coverage, and remarket accounts when needed.
• Seek out account rounding opportunities and proactively recommend additional coverage.
• Process policy changes, endorsements, binders, ID cards, and client payments.
• Guide clients through the claims process with empathy and expertise.
• Handle walk-in and phone rewrite requests.
• Keep client records up to date in Agency Management System (AMS360) with accurate notes and activity.
• Respond to client phone calls, emails, and inquiries in a timely, professional manner.
• Stay current on carrier products, market trends, and industry updates.
• Build relationships that foster client trust, loyalty, and long-term retention.

What You Need to Bring

• Active Property & Casualty license
• Experience in personal lines insurance
• Strong communication skills and the ability to connect with people
• A positive, team-first mindset and the ability to thrive in a fast-paced environment
• Self-driven and goal-oriented with a problem-solving mindset
• Highly organized and detail-focused
• Professional, friendly, and calm demeanor

What We Offer

• Starting salary of $22.00-$33.00 per hour, depending on experience
• Hybrid work schedule
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with match
• Generous PTO + paid holidays
• Paid volunteer time
• Paid continuing education & bonuses for earning designations
• A supportive team that celebrates your success and invests in your future

Are You Ready?

If you're ready to grow your career in a place where you're supported, challenged, and appreciated—we’d want to hear from you. To apply, email your resume to Emily Gallant at [email protected].

Rousseau Insurance Agency is an equal opportunity employer. Opportunities for employees and applicants for employment are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Type: Permanent

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Health insurance
• Paid time off

Experience:

• property casualty insurance: 1 year (Required)

License/Certification:

• Property & Casualty License (Required)

Ability to Relocate:

• Biddeford, ME 04005: Relocate before starting work (Required)

Work Location: Hybrid remote in Biddeford, ME 04005