Placemaking Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

POSITION OBJECTIVES

Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.

DUTIES & RESPONSIBILITIES

Administration

To prepare weekly/monthly meeting documents and minutes.

To organize social events & meetings.

Tenant Retention:
Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.

Market Research:
Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.

Reporting & Budgeting:
Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.

Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.

Manage all accounts payable for the property, including collection, and approval of invoices.

Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:
Successful completion of scheduled activities.

Achieve KPIs.

Achieve target deliverables for business plans, monthly reports, and budgets.

Ensure that a high level of professionalism and customer service are always maintained.

Ability to work under pressure and meet set timelines.

Client and tenant’s satisfaction.

Good tenant survey results

Meet standards and audit requirements.

Knowledge/Experience:
Tertiary qualification with at least 2 years of experience.

Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.

Have a customer-centric approach, prioritizing tenant satisfaction.

Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.

Attributes/Behaviours:
Pro-active and achievement orientated.

Flexible.

Team player.

Practical approach with a “can do” attitude.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.