Placement Coordinator

Join the Team at Wingman Recruitment

Placement Coordinator
Remote | Full-Time
Australian Business Hours
Industry: Recruitment / Education & Childcare / Professional Services

About Wingman Recruitment
Wingman Recruitment partners with growing Australian businesses by providing experienced Remote Professionals who become a seamless extension of their teams.
At Wingman, you're not just another remote worker. You become part of a long-term team with structured onboarding, ongoing support, and genuine career growth opportunities.

About the Role
We're looking for a highly organised and proactive Placement Coordinator to support our placement operations. You'll be the point of contact between prospects, clients, Educators, and families, keeping placements moving from first enquiry through to Day 1 compliance.
This is a hands-on role with clear deadlines. You'll monitor the prospects inbox, complete confirmations, follow up with prospects, track compliance requirements, and make sure every placement is fully onboarded and documented on time.
This role starts as a Placement Coordinator and grows into a Placement Officer, Temp Desk.
If you work well to tight deadlines, communicate clearly, and stay on top of detail, we'd love to hear from you.

Key Responsibilities
Prospect Management & Communication

• Monitor the prospects inbox and respond promptly
• Send confirmations
• Send personalised follow-up emails to prospects
• Proactively search Facebook groups and job boards for prospects who meet our criteria
• Reach out to suitable prospects and invite them to apply, keeping the sales pipeline full

Compliance & Documentation

• Ensure clients have all NDIS paperwork completed
• Monitor ACCS timelines and the notification of letters
• Follow up outstanding documentation until complete

Placement Onboarding

• Ensure Day 1 compliance is completed by Educators and families in IHC
• Confirm all required forms are completed by everyone, including permission forms, tech plans, risk plans, home safety checklists, and educational planning
• Report Day 1 compliance as complete by end of day 1

Client Onboarding & Retention

• Create infographics to support client onboarding and retention

Placement Delivery

• Meet placement deadlines: temp desk jobs filled within 12 hours, permanent jobs filled within 19 days before the start date
• Keep placements on track and flag risks early

What We're Looking For

• Experience in an administration, recruitment support, placement, or client liaison role
• Experience managing a shared inbox and responding to enquiries promptly
• Experience following up documentation and compliance requirements through to completion
• Ability to work to strict deadlines
• Excellent written and verbal English communication skills
• Strong organisational skills and the ability to manage competing priorities independently
• High attention to detail and commitment to accuracy
• Confident communicating with families, Educators, and clients

Technical Skills

• Email and inbox management
• Microsoft Office and Google Workspace
• Canva or similar design tools
• Facebook groups and online job boards
• ChatGPT, Claude, or other AI productivity tools
• Applicant tracking or CRM systems

Highly Desirable

• Experience in recruitment, placement, or staffing
• Knowledge of NDIS compliance requirements
• Knowledge of ACCS
• Experience in childcare, in-home care, or education
• Experience working with Australian businesses

You'll Thrive in This Role If You Are

• Highly organised and naturally proactive
• Able to work to tight deadlines without constant direction
• Detail-oriented and committed to accuracy
• A clear, professional communicator
• Comfortable working independently in a remote environment
• Persistent in following up until the job is done
• Motivated to grow into a Placement Officer role

What Success Looks Like
Within your first 90 days, you'll:

• Manage the prospects inbox with prompt, consistent responses
• Keep NDIS and ACCS compliance on track for all placements
• Ensure Day 1 compliance is completed and reported by end of day 1
• Maintain a full sales pipeline through proactive prospect searching
• Support temp desk jobs being filled within 12 hours and permanent jobs within 19 days before the start date
• Become a trusted member of the placement team, ready to progress toward Placement Officer

Success in this role is measured by meeting deadlines, compliance accuracy, and your ability to keep placements moving without constant direction.

Why Join Wingman Recruitment?

• 100% Remote Work
• Australian Business Hours
• Structured Training & Onboarding
• Long-Term Career Opportunities
• Clear Growth Pathway to Placement Officer, Temp Desk
• Supportive and Collaborative Team Environment
• Exposure to NDIS, ACCS, and In-Home Care Placement Operations
• Opportunity to Develop Your Career in Recruitment and Placement

How to Apply
Ready to take the next step in your career?
Click "Apply Now" to submit your application and join a team that is passionate about placing the right people and delivering outstanding service.
We look forward to learning more about your experience and welcoming our next team member to Wingman Recruitment.

Due to the volume of applications we receive, only candidates whose experience and qualifications closely align with the role requirements will be contacted to progress to the next stage of our recruitment process. We sincerely appreciate your interest and thank you for considering a career with Wingman Recruitment.
Additional information

• 100% remote role with Australian business hours.
• Coordinate NDIS and ACCS compliance and Day 1 placement onboarding.
• Manage the prospects inbox, follow-ups, and proactive sourcing.