Placements Coordinator

Our Organisation - Mā Mātou

Haumaru Housing provides tenancy, wellbeing and asset management services for 1,527 rental units for older adults. These homes are located in 63 villages across Auckland.

What is exciting about working for Haumaru Housing is the chance to make a real and positive impact on older adults’ lives. We are committed to our vision to be a leading provider of affordable housing for older people in New Zealand. We are passionate about our values of kindness, respect, responsiveness and accountability.

Our Story - Te Tikanatanga

Haumaru Housing is a purpose-driven partnership between Auckland Council and the Selwyn Foundation. Our focus is providing safe, secure and affordable long-term tenancies, while creating positive and inclusive communities that support senior people to live well in the comfort and security of their home.

The Role - He Kōrero Mō Te Tūranga

We are looking for a Placements Coordinator to efficiently manage the housing application process for eligible client’s first journey into Haumaru Housing.

As the Placements Coordinator, you will report to the Placement Manager and ensure that eligible applicants receive suitable housing through our interview and placement process by assessing and measuring their housing needs. You will aid in coordinating the process and working with social agencies and stakeholders to review and manage applications until tenancy allocation. You’ll bring a calm, practical and supporting approach, with a strong customer service focus.

Your responsibilities

• Manage the end-to-end tenant placement process, from application to move-in date
• Assess applications and determine housing eligibility and suitability
• Maintain accurate waiting lists, tenancy records and client data
• Coordinate property viewings, tenancy offers and tenancy agreements
• Support new tenants through onboarding, move-in and welcome processes
• Manage vacancies and support the timely reoccupation of homes
• Facilitate tenant transfers and tenancy exit processes
• Build positive relationships with tenants, families, community organisations and government agencies
• Deliver exceptional customer service and support to applicants and tenants
• Ensure compliance with relevant legislation, policies and privacy requirements

What You Will Bring - Ngā Pūmanawatanga Ōu

• 2+ years experience in social housing, social agencies, aged care, or community services highly regarded
• Experienced in tenant or customer facing roles
• Good understanding of the Residential Tenancy Act
• A calm, compassionate, professional and respectful approach
• Strong attention to detail, accurate record keeping and process driven mindset
• Strong computer skills and confidence to learn new systems
• Excellent verbal and written communication and conflict resolution skills
• Ability to interpret and communicate policy succinctly
• Culturally sensitive with an understanding of diverse cultures and communities
• A current full New Zealand driver’s licence

We Offer - Ko Tā Mātou Mahi

• Make a meaningful difference in the lives of older Aucklanders
• Join a values-led organisation focused on community wellbeing
• Work with a supportive and collaborative team that values diversity and respect
• Enjoy variety through service desk, administration, stakeholder support and office coordination
• Receive a competitive salary and benefits
• Access opportunities for ongoing professional development
• A day off annually to give back to or volunteer at to a community group or organisation
• Access opportunities for ongoing professional development

Join Us | Tūhono Mai

If you’re someone who brings warmth, accuracy and compassion to your work – someone who values people as much as process – we’d love to hear from you.

Please including in your covering letter:

1.      3 reasons why you would be great at this job

2.      Why you want to join the Haumaru Housing team

To request a copy of the job description please email [email protected] and follow the Seek online process to apply for this role. If you have any questions, please contact Anne Herbert on [0277 631 088](tel:0277 631 088).

Haumaru Housing - Kindness. Respect. Responsiveness. Accountability.