Plain Language Specialist

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Shape and manage the delivery of comprehensive plain language services to Standard Bank Insurance Brokers (SBIB) and Standard Insurance Limited (SIL), ensuring the consistent application of message, style, tone and plain language principles across customer, executive and internal communications. The role supports customer understanding, effective communication, regulatory compliance and the consistent application of plain language principles to ensure that communications are clear, accessible and easily understood by clients and employees.

Type of Qualification: First Degree
Field of Study: BA English language or Lingustics, Diploma in Language Practice, Occupational Certificate: Text Editor (NQF Level 6) or National Certificate:Text Editing and Document Design (NQF Level 7)                      
Post Graduate Degree Local or International Certificate in Plain Language                                       
Professional certification or formal training in Plain Language Plain Language Institute South Africa, Plain Language Academy

Experience Required

3-5 years

Proven experience in plain language review, editing, corporate communications, content development or related fields.
Experience translating complex insurance, legal or business terminology into customer-friendly language.
Experience working in a regulated environment.
Strong English language, grammar, editing and document review and skills.
Advanced Microsoft Word skills, including track changes, document formatting and version control.
Formal training in Plain Language.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Directing People
• Documenting Facts
• Empowering Individuals
• Establishing Rapport
• Examining Information
• Impressing People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Taking Action
• Upholding Standards

Technical Competencies:

• Client Relationship Management

• Collaboration

• Compliance

• Continuous Improvement

• Creative Problem Solving

• Information Management

• Knowledge Management

• Project Management (Project Mgmt)

• Quality Control

• Quality Management

• Risk Awareness

• Risk Identification

• Risk Management

• Stakeholder Management

• Strategic Alignment & Execution

• Written Communication