Planner

Job Responsibilities

• Responsible for materials & production planning functions.
• Leads order processing activities for major customer units.
• Advises non-exempt associates regarding day-to-day priority of customer requests.
• Serves as advanced interface with customer for escalations of order commitments, order expedites, and problem resolution.
• Monitors and proactively addresses issues that impact performance to committed ship date (CSD), lead-time, response time, and inventory goals.
• Coordinates and manages high-visibility and/or important customer programs.  May include initial customer or product start-up initiatives or large customer programs.
• Coordinates with Master Planning Scheduler to manage product life cycle and related materials availability issues.
• Drives process improvements inside and outside the area of Order Management.
• Plans, schedules, coordinates and approves product release to the production planning systems based on material and capacity availability.
• Provides input to management, reschedules, and /or interfaces with customer program management, master scheduling, customers and production control to reschedule production in the event of design changes, labor and material shortages, backlogs, and other potential schedule interruptions.
• Represents Order Management on various Customer Focus Teams.
• May also support inventory control, supply chain management, material planning, and scheduling.
• To liaise with the related departments in fulfilling the customers requirement & expectations.
• Collaborate with the related departments to improve the customers satisfaction continuously.