Planning & Development Technician

Purpose Of Position

INTERNAL APPLICANTS ONLY

Under joint supervision of the Development Services Engineering Manager and Permit Center Supervisor, the technician is responsible for office management and public outreach. The primary emphasis of this position will be to implement and administer financial and public outreach processes in support of a variety of planning work, including the public participation plan, annual work programs, and other pertinent documents, policies, and programs. This position provides internal and external customer satisfaction through answering phones, emails, and other communications with legal and document-backed research.

Essential Functions

• Perform general office duties including, but not limited to, copying, filing, organization and retention of electronic and hard files, serving as records liaison, faxing, mailing, and mail distribution to department employees.

• Answer phones and assist citizens, contractors, consultants, and other departments by entering work orders, researching issues, and directing people to the correct department as needed.

• Update and maintain records for Infrastructure Review projects, TxDOT utility and driveway permits, and TCEQ Notice of Intent construction permits. This includes, but is not limited to: working with developers, contractors, and inspectors to ensure inspections have passed, maintaining a checklist for each new project, collecting paperwork such as Letters of Completion, Affidavit of Bills Paid, Record Drawings, Maintenance Bonds, and others as needed per project. This task also includes the creation of Deadline and Warranty Calendars for Project Managers, Consultants, Contractors, and Inspectors to know when projects must be checked and revisited for quality assurance.

• Assists in reviewing preliminary and final plat applications for conformity to applicable zoning and other regulations and meets requirements of the Tyler Unified Development Code.

• Interprets plat records, deed information and easement documents to determine ownership responsibilities.

• Assists the public as needed with existing water and sewer maps and other development-related requests for information.

• Assists with investigations of citizen complaints.

• Maintains records for as-built plans, easements, and project files.

• Assist with Permit Technician duties as needed.

• Develop and implement special strategies to engage people with disabilities, limited English proficiency, and other underserved populations.

OTHER JOB FUNCTIONS:

• Set up rooms for public meetings and implement State and Federal policy governing procuring food and drink.

• Serves as the records retention specialist.

• Drafts/updates Standard Operating Procedure (SOP) documents as necessary.

• Performs other related duties as assigned.

SKILLS, KNOWLEDGE AND ABILITIES:

• Excellent time management, project prioritization, and oral and written communication skills.

• Skilled in the use of Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

• Basic understanding of principles and practices of traffic engineering, urban planning and development processes.

• Bilingual in both English and Spanish is desired.

• Ability to learn and proficiently utilize software for accounting, permitting and website updates.

• Ability to utilize independent judgement and make sound decisions.

• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.

• Must have good organizational, accounting, and bookkeeping skills.

• Must be able to pass a criminal and financial background check.

• Must possess a valid State of Texas driver’s license with a clear driving record.

• Must be able to sit and turn 8 hours daily; stand and walk 6 hours daily; bend and stoop 2 hours daily; kneel and balance 1 hour daily.

Minimum Qualifications

Education and Experience: Bachelor's Degree or 3-5 years of experience in accounting, business, or a closely related field. Other degree programs in addition to work experience may be sufficient. Must possess a valid State of Texas driver’s license with a clear driving record.

City Of Tyler Policy

It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a person’s ability to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal.

The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate’s Degree, and eight years of relevant experience will be considered in place of a Bachelor’s Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.

The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.

No person under eighteen (18) years of age will be employed in any regular full-time position. Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor’s release (Form 2-2) and are approved by the City Manager. No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle.