Planning & Installation Professional

Responsibilities

• Organize training programs on Planning Installation for all new dealers.
• Maintain the profitability as per the costing furnished by sales team
• Handle all major projects and complete within the agreed timelines
• Visit all dealer jobs periodically and maintain the quality of Installation as per the standards
• Train and develop the dealer team on all new products introduced
• Maintain good PR with all key customers during the installation stage and collect satisfaction letters.
• Provide the necessary cost variance reports for all major jobs executed
• Release timely work orders to dealers on NAD / Key customer jobs
• Submit necessary documentations and bills to customers and facilitate timely collection
• Furnish continuous feedback on the product quality to the Product Managers and contribute for improvement
• Support Channel Partners with necessary spares during the pre commissioning failures
• Prepare pre commissioning failure reports to Quality / Factory and get necessary credit to branch
• Claim timely insurance on damaged machines delivered at warehouse/sites and follow up for necessary settlement
• Ensure to get credits for spares issues during pre-commissioning failure from factory
• Ensure there are no escalations, in case of any escalations resolve the same at earliest