Planning Coordinator

Leeds Office | Full-time Who Are Zuno? Zuno is a technology-led home energy business transforming how installations are delivered across the UK, helping thousands of customers make their homes warmer, smarter and more energy efficient.

At the heart of our business is our technology platform, which connects engineers with installation work across the UK.

Think of us a little like Uber, but for engineers. Skilled tradespeople can sign up to our app, choose the areas they want to work in and be connected with installation jobs in their chosen locations.

We partner with major household names, including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla, connecting their products with the engineers needed to install them in customers' homes.

Our digital-first approach allows us to operate at scale, work with some of the UK's biggest brands and explore new markets as demand for home energy solutions continues to grow.

Job Overview As a Planner based in our Leeds office, you will be responsible for coordinating and scheduling emergency callouts and planned repair work to ensure prompt and efficient response to service issues. Your role involves coordinating with engineers and ensuring customer satisfaction through effective communication and problem resolution.

Key Responsibilities

• Receive and handle incoming callout requests via phone, email, or online systems.
• Prioritise emergency repair requests based on urgency and safety considerations.
• Schedule and dispatch qualified engineers or technicians to customer locations promptly.
• Maintain clear, professional, and empathetic communication with customers throughout the callout process.
• Record and update customer details, call logs, and job statuses accurately in the system.
• Liaise between customers, engineers, and management to ensure smooth and timely resolution.
• Adhere to all health and safety regulations and company policies during call handling and coordination.
• Strong organisational skills and ability to multitask under pressure.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Flexibility to work outside normal business hours or on-call shifts as needed.

Benefits

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• Social events
• After probationary period

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK. Zuno is the industry-leading platform powering seamless, custom branded installation experiences from start to finish.

We have powered...

• 200k installations since 2017
• 100k engineer visits per year
• 1m visitors towards the platform annually