Plant Lead

Job Summary

We are looking for a Plant Lead to provide on-site IT support at our manufacturing plant. The role involves troubleshooting hardware, software, and network issues, supporting end-users, and managing IT assets. The ideal candidate should have hands-on experience in a plant environment, strong problem-solving skills, and the ability to work independently in a fast-paced setting.

Responsibilities

• Install desktop OS, messaging client, applications such as Office Suite, Adobe Acrobat, WinZip, WinRar, software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs.
• Configure desktop and laptop as per the desktop/laptop standardization policies.
• Configuration of printers, data card, scanners etc.
• Configuration of internet settings and proxy settings
• Managing Production Lines, Shop Floors, Steel Section etc
• Configuration of mail clients and troubleshooting mail client related issues
• Troubleshoot and resolve desktop / laptop OS issues
• Isolate system issues; diagnose standard software issues and report hardware issues to respective vendors
• Troubleshooting printer / scanner related issues at users desktop/laptop and reporting hardware issues to vendors
• Ensuring records of all new machines installed, movement of machines within site, changes and configuration of machines with the help of asset management.
• Manage disk and folder sharing, and permission settings on desktops.
• Assist users in accessing applications based on standard SOPs.
• Providing privileges to users (as per desktop Management policy / domain policies).
• Installation and configuration of application clients (as per SOP provided by HMCL)
• Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to desktop hardware and desktop software.
• Providing support on video conferencing call setup
• Vendor coordination in case of problems in VC equipment or set-up
• Assist in supporting LAN, print and file services.

Required Skills & Qualifications

• 4-5 years of experience of Deskside Support.
• Strong knowledge of Ticketing tool and related technologies.
• Good understanding of End User Support processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration abilities.
• Plant Experience is a must.