Plant Shift Supervisor (Drinking Water or Wastewater)

Under general supervision, assist in the planning, coordination, and implementation of the activities, operations and duties in support of the City's network and telecommunications; coordinate assigned activities with other departments and divisions, outside agencies, and the general public; and provide staff assistance to the Information Technology Department; and performs other related work as required. Current vacancy is full-time. This is an exempt position in the City's Supervisory Employee group.

Examples of Duties / Knowledge & Skills

Advises and consults with users to develop required computer services; plans, coordinates, and schedules future computer applications, keeping all parties informed of plans, progress, and issues; develops and implements automated Information Technology, records, and reports in response to user needs; evaluates existing program performance and recommends modifications. Assists in the day-to-day operations of the City's technology needs; implements system upgrades; installs new and additional hardware and software as required; replaces, repairs, upgrades, and maintains system hardware and software; monitors and recommends improvement to operational performance and security; troubleshoots system problems; isolates the cause of system failures; maintains operational efficiency and load balancing of the systems. Evaluates and analyzes the City's information systems needs and requirements; develops and recommends application and resource priorities; administers changes and adjustments to systems as needed. Develops and manages disaster recovery plans and procedures. Recommends the purchase of new supplies and equipment as necessary. Monitors the performance of the system; tracks possible problem areas affecting response time and prepares recommendations for correction of problems and improvement in performance. Performs diagnostic testing and analysis in troubleshooting and repair of voice network. Manages the allocation of resources including disks, terminals, and memory. Assists in developing and implementing backup policies and procedures; performs system backups. Assists in developing, implementing, maintaining, and enforcing policies and procedures for I.T. operations. Ensures that the operational, environmental, and application software are kept up with current release levels. Analyzes, configures, plans, installs, maintains and troubleshoots personal computers, cabling, and peripherals. Conducts formal and informal training programs on the use and operation of various telecommunications and computer systems hardware and software. Designs, develops and maintains websites and intranet sites. Develops and implements basic web applications and automated Information Technology. Identifies opportunities for improving service delivery methods and procedures; reviews with appropriate management staff and implements improvements. Works with City staff to maintain, revise, or improve the overall I.T. operation. Provides staff assistance to the Information Technology Manager; prepares and presents reports and other necessary correspondence. Maintains and compiles an electronic documentation library of user procedures manuals, technical references, training manuals, handbooks and guides; maintains logs, charts, diagrams and testing data for City’s data, voice and video network. Supports telecommunications which includes telephone service at various sites, lease lines, landlines, and call and pager services. Develops justifications and recommendations for acquisition of computer hardware and software; prepares specifications for bid documents and evaluates proposals; reviews and evaluates contracts and proposals. Works with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements. Responds to and resolves difficult inquiries and complaints. Attends and participates in professional group meetings; stays abreast of new trends, innovations, equipment, and languages used in computer systems, Information Technology, word processing, spread sheets, databases, graphics, and desktop publishing. Provides emergency response to reduce down time, correct errors, monitor vendor activity, off hours scheduled maintenance and system failures or on as needed basis; wears a City supplied Cell phone during on-duty and off-duty hours. Assists in developing, planning, implementing and administering division goals, objectives, policies and procedures; assists with the preparation and implementation of the I.T. budget. Plans, organizes, assigns, supervises and reviews the work of Information Technology (I.T.) Technician. Assists with and performs a variety of personnel actions including selection of staff for I.T. and other functions. Performs other duties as assigned.

Minimum Qualifications & Requirements Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to a four-year degree from an accredited college or university with major coursework in computer science, information technology, business administration, or a related field, and three (3) years of recent related responsible computer systems, systems analysis, network management, or related experience.

Supplemental information

Complete the Supplemental Information Sheet on the City's website at http://cityofmissionviejo.org/employ/positions.html.

Insurance: The City offers a "cafeteria style" flexible benefits plan provided by the City for all regular and probationary full-time and part-time employees. Employees, are required to participate in the City’s group medical plan, however, at their option, may participate in medical, dental, vision, domestic partner, and/or dependent insurance coverage. The City provides life insurance in the amount of two (2) times annual salary to a maximum of $300,000. The City provides short term and long-term disability insurance coverage to the employee. Employees are eligible for insurance effective the first of the month following a 30-day waiting period.

Comprehensive Annual Leave: Provides employees with paid time off for rest and relaxation, personal or family illness, bereavement and personal business: 24 days annual accrual during the first year, increasing to 35 days beginning in year ten.

Retirement: Employees of the City are currently covered under the California Public Employees' Retirement System (PERS) – 2.7% at 55 plan, one-year final compensation, and 1959 survivor benefit. While the City does not participate in the Social Security System, federal mandate requires new employees to contribute 1.45% of wages to Medicare insurance coverage.

Flexible Reimbursement Account Program: Allows employee payment of insurance premiums, unreimbursed medical expenses, and dependent care costs, with pre-tax dollars.

Holidays: The City observes ten (10) paid holidays. Employees also have one (1) floating holiday per year, which is credited annually on January 1 (or on the employee’s hire date in the first year) and cannot be carried-over.

Employee Assistance Program: Employee and qualified family members receive professional confidential assistance.

Deferred Compensation: A non-contributory deferred compensation plan is available with ICMA and/or Nationwide.

Other Benefits: Credit union membership is available at the Eagle Credit Union. Tuition reimbursement for job-related courses after completion of the probationary period. Direct payroll deposit. As part of the City’s wellness program, the City offers a wide array of wellness activities for its employees. Interest free loans to obtain IBM-compatible systems or to upgrade an existing IBM-compatible system after completion of the probationary period. Retiree medical program for eligible employees.