Plastic Surgery Patient Sales Coordinator

About the Role
The Patient Sales Coordinator guides prospective plastic surgery patients from first inquiry through consultation and surgical booking. This is a relationship-driven sales role for someone who can close without making patients feel "sold." You'll build trust quickly, address concerns with confidence, and become each patient's trusted advocate throughout their surgical journey.

Success is measured by results: consultation-to-surgery conversion, surgical revenue, follow-up, referrals, and an exceptional patient experience.

This is a full-time, on-site position located in Baltimore, Maryland.

What You'll Do

• Own the patient relationship from initial inquiry through consultation, deposit, and surgical scheduling
• Learn each patient's goals, motivations, and concerns, and present the surgeon and practice in a compelling, authentic way
• Lead financial conversations, including surgical fees, deposits, payments, and financing options
• Address objections around price, timing, fear, or family concerns, and confidently ask for the business
• Manage a large pipeline with consistent, personalized follow-up, including re-engaging past consultations and unscheduled leads
• Meet consultation-to-surgery conversion and revenue goals
• Document all patient interactions in the CRM or practice-management system
• Partner with surgeons and clinical staff to ensure a seamless transition from consultation to surgery and post-op care

Requirements

Who We're Looking For

• 3–5 years of proven success in sales, plastic surgery, aesthetics, luxury hospitality, high-end retail, or another relationship-based sales role
• A track record of meeting or exceeding sales or revenue goals
• Comfort discussing money and guiding patients toward a decision
• Persistence in following up without being pushy
• Strong emotional intelligence and the ability to build rapport with affluent, discerning clients
• Excellent written and verbal communication and strong organizational skills
• Experience with a CRM or practice-management system
• Plastic surgery or aesthetics experience preferred
• Bachelor's degree preferred; equivalent sales or industry experience will be considered

Additional Details

• This role has extensive access to protected health information (PHI) and requires strict compliance with HIPAA.
• Occasional evening or weekend work may be required based on patient needs and practice event

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person