Platform Architect

Workflow ITSM / HRSD / SPM / IRM / CMDB / CSM Certifications CIS-PA (Certified Implementation Specialist - Platform Architect) or equivalent; CSA (Certified ServiceNow Administrator) preferred Technical Skills ServiceNow platform architecture, instance strategy, technical governance, integrations, CMDB, Flow Designer, IntegrationHub, REST APIs, enterprise patterns Language English required / Any EU language preferred ENGAGEMENT DETAILS ROLE RESPONSIBILITIES & QUALIFICATIONS ● Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation of solutions ● Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members ● Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB) ● Develop relationships with CoE and business leaders at the customer site to understand ServiceNow's role in digital transformation ● Translate business goals and outcomes into a customer roadmap ● Translate business information and technical requirements into an architectural blueprint to achieve complex goals ● Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard ● Manage technical governance and delivery operating model ● Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices ● Support the sales effort by scoping and estimating the engagement and change orders ● Be an active contributor of leading practices and expertise related to the ServiceNow platform ● 8+ years of progressive experience in professional services or equivalent ● Demonstrated management consulting experience ● Creativity with comfort running programs independently within a startup-paced environment ● Success driving complex issues through analysis and resolution ● Industry domain expertise, enterprise architecture experience ● Large program experience leading architecture and design, cloud application technology experience ● Experience leveraging or integrating AI into work processes, decision-making, or problem-solvin