Platform Engineering Team Lead

Who you are

• Have proven experience as an engineering leader, driving high-impact outcomes across platform, infrastructure, or reliability teams
• Bring hands-on experience applying automation and AI/LLM-based tools to improve observability, incident response, and reduce operational toil
• Strong technical background across infrastructure, cloud platforms, and distributed systems
• Knowledge of cloud architecture, workload management, DevOps, and SRE principles
• Experience with AWS (EKS, RDS, S3, CloudFront), or equivalent platforms on GCP or Azure
• Understanding of Linux and networking fundamentals (TCP/IP, DNS, firewalls, load balancing, VPNs)
• Demonstrate strong programming and automation skills in Python, Go, or Bash, and use Infrastructure as Code (Terraform) to build repeatable, low-risk systems
• Practical experience building observability systems across metrics, logs, and traces, using tools such as Datadog, Grafana, ELK, Sentry, and OpsGenie
• Creative problem-solving mindset, with the ability to simplify complex systems and unlock scalable solutions
• Comfortable operating in a fast-paced, rapidly evolving environment with high ownership, ambiguity, and strong accountability
• Have experience with Claude code

What the job involves

• Fresha is entering its next phase of global scale, and the Platform team plays a vital role in making that growth fast, safe, and sustainable
• As a Platform Engineering Team Lead, you will be accountable for the team’s performance and outcomes — ensuring delivery is predictable, communication is proactive, systems are well-architected, and operational standards are upheld
• With the rapid acceleration of AI and automation, this is a unique moment to transform how platforms are built and operated — reducing toil, improving reliability, and enabling smarter, faster engineering decisions
• You will support Fresha’s growth by driving infrastructure readiness, aligning platform strategy with business outcomes, and applying AI where it delivers real operational leverage
• We care deeply about customer impact, even when the work is internal - platform improvements ultimately exist to help Fresha deliver better experiences to customers
• Platform & Infrastructure Readiness
• Apply AI-assisted approaches to reduce toil, improve reliability, and support platform decision-making where it creates clear value
• Align technology direction with broader company strategy and operational priorities
• Define and evolve infrastructure architecture to support multi-region deployments
• Observability & Operational Excellence
• Implement with AI-assisted detection, triage, and automation to improve signal quality and reduce manual effort
• Extend monitoring, alerting, and observability capabilities across services
• Make operational data easy to access, understand, and act on
• Ownership, Delivery & Cross-Team Leadership
• Drive cross-functional initiatives across Product, Engineering, and Security stakeholders
• Own the reliability and performance of the platform, ensuring the team consistently delivers high-quality results
• Scope, prioritise, and deliver platform initiatives with clear outcomes and accountability
• People Leadership & Talent Growth
• Set goals that are ambitious but achievable, without compromising technical standards
• Ensure the team is clear on expectations and empowered to make value-added decisions
• Develop engineers through coaching, delegation, and feedback
• Foster continuous learning through retros, documentation, and knowledge-sharing
• Own onboarding and team health, ensuring engineers are set up for success
• Our Tech Stack
• Docker
• AWS EKS
• Kafka / AutoMQ for asynchronous messaging
• Elixir & Ruby for core services
• GRPC for inter service communication
• GraphQL for API ingress
• Next.js / TypeScript for frontend
• PostgreSQL (RDS) for persistent storage
• GitHub Actions (primary CI), with Jenkins & Argo Workflows for legacy pipelines
• Redis for key/value storage
• Terraform for infrastructure as code
• Python and GoLang for our Platform tools
• Datadog, Sentry for observability and incident response

Benefits

• Work from home opportunities
• Fast track career progression
• Travel coverage when visiting teammates - through workshops and social events
• A vibrant and collaborative company culture
• Company social events