Platform Implementation Specialist

About the Company

Millipede Pte Ltd is a Singapore-based technology company specialising in Integrated Digital Delivery (IDD) solutions for the construction and real estate development sectors. Established in 2022, Millipede aims to enhance efficiency, safety, and quality across construction projects by providing a connected platform that facilitates real-time data collection and stakeholder collaboration.

🏗️ What Millipede Offers

Millipede’s platform is designed to integrate seamlessly into existing workflows, offering tools that aid in reporting progress, facilitating communication, and coordinating various stakeholders in the construction phase.

By leveraging these tools, we can streamline operations, enhance collaboration, and ultimately deliver projects more efficiently and effectively. These tools are accessible via mobile and web interfaces.

About the role

We are seeking a highly organised and proactive individual to join our team as a Platform Implementation Specialist. In this role, you will be responsible for ideation and configuration of workflows, managing client relationships, handling customer support requests, and overseeing the implementation of our Real Estate Development Platform. Your primary goal will be to ensure user satisfaction and successful adoption of our software among our clients.

Responsibilities

• Manage client relationships and act as the main point of contact for all customer support requests.
• Participate actively in Product Management planning and ideation sessions to validate proof of concepts.
• Coordinate the implementation of our on-site construction management software, ensuring a smooth transition for clients.
• Conduct on-site visits to interact with users, address any issues they may have, and ensure compliance with using the mobile app to track their jobs.
• Own the Millipede rewards program which is directed at enhancing the care and welfare of Construction Workers
• Work closely with users and internal Product Team to rectify any issues they may be experiencing with the platform and suggest ideas for enhancements.
• Collaborate with the development team to communicate user feedback and contribute to the improvement of the software.
• Provide training and support to clients to ensure they are fully utilizing the software's features.

Required Skills

• 2+ years experience in role within the construction industry (eg. Site Engineer, BIM Modeller, Quantity Surveyor).
• Bachelor's degree in a related field (Construction Management, Information Technology, Business, etc.).
• Experience in client management, customer support, or software implementation.
• Strong communication, presentation and interpersonal skills.
• Ability to communicate in Mandarin to liaise with Mandarin-speaking stakeholders and site personnel.
• Ability to work independently and prioritise tasks effectively.
• Willingness to travel and work on-site with clients.

Benefits

• One time Milli-Nest benefits to spruce up your work station. Use it for whatever you need to boost your productivity!
• Milli-Cares annual benefit with the flexibility to use on a variety of health and wellness related expenses e.g Health insurance, health screenings, gym membership, dental and prescription glasses.