Platform Manager, ITSM

Permanent | Wellington

• Own the roadmap, strategy, governance and performance of ACC's ServiceNow ITSM platform.
• Drive continuous improvement and service management maturity across a large enterprise environment.
• Enjoy ACC's excellent benefits, including 9% superannuation with no mandatory employee contribution.

About us | Mō mātou

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As the Platform Manager, ITSM, you will provide strategic ownership of ACC's ServiceNow ITSM platform, ensuring it remains secure, stable, scalable and aligned with organisational priorities. Working closely with technology leaders, service management stakeholders and delivery teams, you will define platform strategy and roadmap priorities, oversee major upgrades and integrations, and ensure the platform delivers measurable business value. This is an opportunity to influence enterprise-wide service management outcomes that support ACC's mission of helping keep Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is $117,787 to $152,430 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu

You will bring:

• Extensive experience working with ServiceNow or a comparable enterprise ITSM platform.
• Strong knowledge of ITIL service management practices, including incident, problem, change, request and CMDB processes.
• Experience in platform ownership, product ownership, business analysis or service management leadership roles.
• Proven ability to manage complex backlogs and balance competing operational, delivery and strategic priorities.
• Strong stakeholder engagement and influencing skills, with the ability to communicate effectively across technical and non-technical audiences.
• Experience working within agile delivery environments and translating business requirements into practical platform outcomes.
• Strong analytical and problem-solving skills, using data, trends and insights to drive decision making.
• A collaborative leadership style, curiosity, accountability and customer focus.
• Understanding of Te Tiriti o Waitangi and its application in organisational systems, processes and service delivery.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Wednesday 26th August 2026 1159pm, however if an ideal candidate is found we may progress screening and interviewing sooner.

Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected] quoting the Job Identification number 1007119.