Platform Observability - AM - BLR/GGN

Platform Observability - AM - BLR/GGN - J50461

Role & responsibilities

Key Responsibilities:

Technical Leadership

• Provide expert guidance and hands-on technical leadership to Observability engineers, enabling adoption of best-practice instrumentation, telemetry patterns, and performance insights.
• Lead service onboarding activities, defining standard approaches for metrics, logs, traces, dashboards, and query patterns.
• Act as the technical authority on observability across engineering teams, promoting a culture of engineering excellence.
  Strategy & Governance
• Own the platform observability strategy and roadmap, ensuring alignment with digital engineering objectives and reliability goals.
• Govern telemetry lifecycle, including data collection, retention, access controls, classification, and quality assurance.
• Define and maintain organisation-wide observability standards, guidelines, and engineering guardrails.
  Design, Implementation & Delivery
• Architect and implement scalable, resilient observability pipelines for logs, metrics, traces, and events across distributed systems and multi-environment platforms.
• Standardise instrumentation libraries, agents/collectors, alerting frameworks, dashboards, and SLO/SLA models.
• Oversee development of reliability indicators (SLIs/SLOs) and ensure consistent adoption across teams.
  Automation & CI/CD
• Embed observability configuration, alerting, and pipeline validations into CI/CD workflows using configuration-as-code patterns.
• Govern observability-related pipeline changes, approvals, and quality gates to ensure robust, secure, and compliant delivery.
  Collaboration & Enablement
• Partner with product engineering, SRE, platform, and security teams to improve service health, triage complex issues, and drive operational maturity.
• Facilitate engineering education through tooling demos, office hours, patterns documentation, and cross-team enablement.
• Communicate telemetry insights, reliability posture, and platform risks to senior stakeholders clearly and effectively.
  Shift Responsibilities & Operational Support
• Work in rotational shifts as required.
• Participate in on-call rotations to respond to and resolve high-severity incidents in a timely manner.

The Person:

• Deep expertise in observability domains: distributed tracing, diagnostic logging, high-volume telemetry pipelines, metrics modelling, and reliability frameworks.
  • Strong leadership capabilities with experience influencing engineering practices across multiple teams.
  • Skilled in designing observability platforms for large-scale, distributed, or multi-cloud systems.
  • Proficient in reliability engineering practices (SLIs/SLOs, error budgets) and data-driven decision making.
  • Experienced in automation and configuration-as-code for observability components.
  • Able to work independently, drive adoption, and champion engineering excellence.
  • Ability to switch between technical discussion with team members and non-technical to stakeholders
  • Experience architecting observability for large-scale distributed systems, regardless of cloud provider or vendor tool.
  • Strong experience with one or more observability stacks.
  • Extensive knowledge of CI/CD pipelining skills using Azure DevOps or equivalent
  • Experience of working in an Enterprise environment.