Platform Operations Engineer

Role Overview

We are seeking an experienced Platform Operations Engineer to support mission-critical infrastructure platforms within a large-scale public sector environment. The successful candidate will be responsible for ensuring platform stability, operational excellence, infrastructure governance, and supporting ongoing modernization initiatives across on-premises and hybrid cloud environments.

This role requires a strong combination of infrastructure operations, incident management, vendor coordination, technical governance, and project delivery experience. Prior experience working in a Singapore Government or Public Sector environment is mandatory.

Key Responsibilities
Infrastructure & Platform Operations

• Oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
• Provide technical oversight for compute, virtualization, operating systems, storage, backup, disaster recovery (DR), and high-availability (HA) platforms.
• Lead investigation and resolution of complex incidents, including root cause analysis and recovery planning.
• Monitor platform health, performance, availability, and operational readiness.

Vendor & Service Management

• Coordinate with vendors and support teams to ensure operational tasks, incidents, service requests, and deliverables are completed within agreed timelines.
• Manage escalations and drive issue resolution across multiple stakeholders.
• Review service requests, technical implementations, and operational procedures to ensure quality and supportability.

Technical & Security Governance

• Support infrastructure governance activities, including change reviews, risk assessments, compliance alignment, and operational readiness reviews.
• Ensure infrastructure operations comply with organizational security and architectural standards.
• Review implementation and rollback plans for infrastructure changes.

Infrastructure Refresh & Modernization

• Support infrastructure transformation and technology refresh initiatives while maintaining stable day-to-day operations.
• Coordinate infrastructure upgrades, migrations, and modernization activities across internal teams and vendors.
• Track project risks, dependencies, action items, and milestones to ensure successful delivery.

Stakeholder Management

• Collaborate with application, network, cloud, and security teams to resolve platform-related issues.
• Maintain operational documentation, runbooks, SOPs, and governance artefacts.
• Provide regular status updates to project teams, management, and stakeholders.

Mandatory Requirements

• Minimum 5 years of experience in Infrastructure Operations, Platform Operations, or Systems Engineering.
• Minimum 2 years of experience working in Singapore Government, Statutory Board, Public Sector, or Government-linked environments.
• Experience supporting production or mission-critical environments.
• Strong understanding of infrastructure operations, including:
  • Virtualization
  • Operating Systems
  • Storage
  • Backup & Recovery
  • Networking
  • High Availability & Disaster Recovery
• Experience managing vendors and outsourced support teams.
• Hands-on experience troubleshooting and resolving complex infrastructure issues.
• Experience supporting technical governance, change management, or approval processes.
• Experience coordinating technical projects, tracking risks, issues, and dependencies.
• Strong communication and stakeholder management skills.

Technical Skills
Required

• VMware, Hyper-V, Nutanix, or similar virtualization platforms
• Red Hat Linux and/or Windows Server administration
• Enterprise storage and backup solutions
• Monitoring, logging, observability, and alerting platforms
• Networking fundamentals:
  • TCP/IP
  • DNS
  • Routing
  • Firewalls
  • Load Balancers
  • Network Segmentation
• Hybrid cloud environments (Azure and/or AWS)

Preferred

• Infrastructure automation tools:
  • Ansible
  • Terraform
  • Puppet
  • Chef
• Scripting:
  • PowerShell
  • Python
  • Bash
• Container technologies:
  • Docker
  • Kubernetes
• Infrastructure as Code (IaC)

Qualifications

• Degree in Computer Science, Information Technology, Engineering, or a related discipline.

Preferred Certifications

• VMware Certified Professional (VCP)
• Red Hat Certified Engineer (RHCE)
• Microsoft Windows Server Certifications
• ITIL v4 Foundation
• AWS Associate Certification
• Microsoft Azure Associate Certification