Platform Operations Engineer-OpenShift & Middleware

Al Etihad Payments empowers employees to work in an environment that best promotes their productivity and well-being, while providing high-quality workplace and fantastic professional experience.

|Get to Know Us

Al Etihad Payments is the UAE’s designated retail payments entity, dedicated to developing and operating world-class infrastructure, standards, and solutions for the UAE Economy. Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.

Al Etihad Payments is the UAE’s designated retail payments entity, dedicated to developing and operating world-class infrastructure, standards, and solutions for the UAE Economy. Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.

Our employees are committed to work with licensed financial institutions and other payment service providers to foster innovation and deliver excellent financial services to all in the UAE, efficiently and without friction.

Al Etihad Payments supports the government’s objectives of a cashless society, national digitization, and the Central Bank of the UAE objective of being a top ten central bank globally.

|Our Culture

We are a collaborative, diverse and passionate group of individuals that works as one team. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across the payment’s ecosystem!

| About the role

Platform Operations Engineer – OpenShift & Middleware focuses on instant payment platform (IPP) and International Remittance Platform (IRP) oversees the overall platform performance and ensures delivery of product, services and systems as per defined KPIs / SLAs of IPP & IRP System.

|What You’ll Do:

Container & Private Cloud Infrastructure

• Red Hat OpenShift Administration: Install, configure, upgrade, and maintain multi-cluster Red Hat OpenShift Container Platforms (OCP) across enterprise infrastructure.
• Cluster Lifecycle Management: Conduct routine cluster maintenance, performance tuning, and capacity planning to ensure optimal resource allocation.
• Private Cloud Management: Oversee and integrate OpenShift environments with underlying private cloud hypervisors and storage architectures.

Middleware, Messaging & Integration

• API Management: Configure, publish, and secure APIs using the Red Hat 3scale API Management gateway.
• Messaging & Events: Manage, scale, and troubleshoot enterprise messaging queues using Red Hat AMQ (ActiveMQ).
• File Transfer Services: Support and administer enterprise SFTP infrastructure for secure bulk data exchanges

CI/CD, Automation & Configuration

• Pipeline Operations : Maintain and optimize automated CI/CD platforms to enable seamless application deployment and release lifecycles.
• Infrastructure as Code (IaC): Develop, maintain, and execute Red Hat Ansible playbooks and automation routines to eliminate configuration drift.
• Collaboration Tooling: Manage operational project workflows, access privileges, and issue tracking boards within Jira.

Identity, Access & Security Management

• Identity & Access Management (IAM): Configure, secure, and troubleshoot enterprise single sign-on services using Red Hat SSO and Keycloak .
• Directory Services: Integrate middleware and container platforms with Active Directory (AD) for centralized authentication and role-based access control (RBAC).
• Secret Management: Securely store, rotate, and manage infrastructure credentials, API keys, and certificates using HashiCorp Vault

Monitoring, Observability & Core Services

• Telemetry management: Implement and maintain cluster-level logging, metrics, and alerting frameworks using Prometheus and Grafana .
• Enterprise Observability: Centralize, parse, and analyze application and system log data across both ELK Stack (Elasticsearch, Logstash, FluentD, Kibana), Splunk, AppDynamics ecosystems.
• Core Network Protocols: Manage and configure system mail routing architectures via SMTP to ensure reliable platform alerting and notifications.

|Qualifications & Years of Experience

• Bachelor’s Degree or Master’s Degree in electrical/computer engineering, computer science
• 7+ years of work experience in technology related field
• 2+ years’ experience in product development and/or vendor management
• Previous experience in payment services is a plus
• Prior experience in technology delivery role is required. It is important that the candidate is familiar with technology architecture and knows how to manage tech suppliers

|Required Skills

• Good understanding of Containerization & Infrastructure. Well Versed in RedHat OCP platform , Keycloak, SSO, Ansible, ActiveMQ,
• Hands On Knowledge of DevOPs – Jenkins, Pipeline creation & automation, Redhat Ansible knowledge
• Very Good Understanding of Middleware & Integration specifically for RedHat AMQ, KAFKA
• Good Understanding of Identity & Access management (IAM) – OIDC, OAUTH, SAML using RedHat SSO & Keycloak
• Good understanding of Observability & Telemetry tools ELK, Appdynamics, Prometheus & Grafana, Splunk
• Versatile & Team player with good Collaboration & Soft Skills

|What you can expect from us

• Modern work environment with level of flexibility;
• Dynamic and motivated team of colleagues working towards achieving UAE National Objectives;
• Competitive compensation package, including annual bonus and additional benefits like child educational allowance and annual flight tickets (where eligible);
• Comprehensive health insurance coverage;