Platform Operations Trainee

Job Summary We are looking for a proactive, organized, and detail-oriented Platform Operations Trainee to support the day-to-day operations of the Nمو platform. The trainee will work closely with activity providers to ensure their programs are accurately listed, regularly updated, and effectively managed on the platform.

This role involves maintaining strong relationships with providers, supporting their onboarding and daily operations, resolving basic operational issues, and coordinating with internal teams to ensure a smooth experience for both providers and parents.

Key Responsibilities

• Provider Relationship Management: Communicate regularly with activity providers, maintain strong relationships, and follow up on their needs and inquiries.
• Program Listing & Onboarding: Assist providers in registering on the platform and uploading their programs, ensuring all required information is complete and accurate.
• Content & Program Updates: Monitor program listings and follow up with providers to ensure information, schedules, availability, and other details are updated when needed.
• Operational Support: Receive, track, and follow up on provider requests, questions, and operational issues until they are resolved.
• Cross-Functional Coordination: Coordinate with the Marketing, Technical, and Operations teams to address provider requirements and ensure timely support.
• Platform Quality Monitoring: Regularly review program listings to identify missing information, outdated details, or inconsistencies.
• Reporting & Documentation: Maintain accurate records of provider communications, program updates, pending requests, and operational activities.
• Continuous Improvement: Identify recurring provider challenges and suggest improvements to platform processes and the overall provider experience.

Qualifications & Requirements

• Bachelor’s degree or currently pursuing a degree in Business Administration, Marketing, Management, or a related field.
• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Good command of Microsoft Office or Google Workspace.
• Ability to manage multiple tasks and follow up on pending requests.
• Proactive attitude, willingness to learn, and a problem-solving mindset.
• Comfortable working with digital platforms and learning new tools.

Key Competencies

• Communication & Relationship Management
• Follow-Up & Task Management
• Attention to Detail
• Problem-Solving
• Teamwork & Coordination
• Adaptability & Willingness to Learn
• Customer and Partner Support

Training Objectives By the end of the training period, the trainee is expected to develop practical experience in platform operations, provider onboarding, program listing management, stakeholder communication, and cross-functional coordination, while contributing to the smooth daily operation and growth of the NMO platform.