Platform Solutions Specialist German

Platform Solutions Specialist (Technical Program Manager) - German and English

Day-to-Day Responsibilities:

• Serve as a high level expert of the Guesty product across all domains to a shared book of business with a group of CSMs
• Operate both reactively and proactively to answer customer technical questions and gather impactful product feedback to drive prioritization internally.
• Proactively drive product adoption to increase product stickiness, showcased value to the customer, and overall customer success & satisfaction
• Audit customer system usage/setup and make recommendations for improvement
• Track product needs across account cohorts and provide expert guidance for optimal product utilisation
• Represent retained revenue feature/functionality needs to internal teams as the voice of the customer
• Meet or exceed expectations in KPI attainment

Requirements:

• Minimum of 2 years of technical experience within the SaaS software industry or in a technology-driven environment
• Demonstrated problem-solving skills and creative thinking
• Strong communication and presentation skills - German and English
• Ability to work independently and collaborate with cross-functional teams
• Share portfolio or developed content related to the position - Required
• Schedule flexibility - Required

Opportunities:

• Work cross functionally in a fast growing SaaS environment - work alongside product, customer success, engineering, etc
• Drive both customer success and product adoption - both customer facing and technical

Challenges:

• Balancing competing priorities
• Very fast growing product environment - things are constantly changing
• Extensive product knowledge has to be learned very quickly in short time