Platform Support Associate

Job highlights

• Full time
• Assist platform users by addressing their queries and concerns via email and phone calls,ensuring a seamless experience for authors . Proactively upsell premium packages and add-on services,increasing awareness of the platforms offerings .
• Willingness to learn and adapt in a fast paced environment . Job Type

Job Responsibilities

• Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors

• Proactively upsell premium packages and add-on services, increasing awareness of the platforms offerings

• Educate users about additional publishing services such as cover design, marketing packages, and distribution options

• Gather insights from users on their experience, identifying what works well and areas needing improvement

• Share valuable user feedback with internal teams to inform product improvements and enhance user experience.

  Requirements

• Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly

• Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users

• A customer first mindset, with a genuine passion for helping users succeed.

• A proactive attitude toward upselling and promoting high value services.

• Ability to gather insights from user interactions and report key findings to the team.

• Willingness to learn and adapt in a fast paced environment

  Job Type

• Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.