Platform Support Engineer - Devops

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects.

CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global and secured environment in order to speed up delivery and time to market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T and BP2S.

C&E –Client and Employee APS primarily provides functional and technical support to the application portfolio, which manages End2End Lifecycle of the BNP Paribas Client from prospection until Client Servicing. The application covers business functionality starting from Onboarding of the clients by ensuring 360° due diligence (KYC), maintaining the relationship throughout the lifecycle and delivering robust and timely client servicing using highly scaled in-house and 3rd party applications.

Job Title CEP Application Production Support / Platform Support

Date 21-Oct-2024

Department CIB – IT Production

Location:

ISPL - MUMBAI

Business Line / Function Client Engagement and Protection APS

Reports To (Direct)

ISPL CIB APS CEP TPLM Head

Grade (if applicable)

(Functional)

Number Of Direct Reports N/A

Directorship / Registration NA

Position Purpose

We are seeking an experienced Application Production Support having experience in platform support to join our team focused on production infrastructure management.

The ideal candidate will have strong skills in automation, monitoring, troubleshooting, and incident management across a variety of tools and platforms.

This position is ideal for an engineer who enjoys working in a dynamic, fast-paced environment and has a passion for production support, infrastructure optimization, automation and inclination towards problem solving

Responsibilities Direct Responsibilities

Automation & Scripting

• Drive automation initiatives using Ansible/Shell scripting, and/or Python to optimize operational workflows, deployments, and system configuration.

Middleware & Application Debugging

• Monitor, debug, and maintain platform i.e. IIS / Apache to ensure stable application operations and uptime.
• Support production migrations to cloud/ virtual machines to enhance system performance and reliability.

Production Support & Incident Management

• Manage and resolve incidents on IIS / Apache, and database components, focusing on areas such as long-running queries and server performance.
• Perform root cause analysis (RCA) and implement corrective actions to prevent future occurrences.
• Handle MQ troubleshooting and performance issue/failures.
• Lead deployments and manage certificate renewals, ensuring seamless deployments and minimizing downtime.

Monitoring & Alerting

• Set up and manage Dynatrace alerts, analyze performance during incidents, create and maintain dashboards to provide real-time insights.
• Exposure building custom dashboards in Grafana for production system visibility.

Capacity Planning

• Analyze current and projected application capacity to ensure adequate resources are provisioned.
• Plan for capacity upgrades and scaling strategies to meet future demand.

Log Management & Analysis

• Exposure to ELK/OpenSearch for log analysis, dashboarding and troubleshooting, enabling faster root cause identification and resolution.

File Transfer As a Service

• Manage and support secure, reliable file transfer solutions across production systems.

Documentation & Process Management

• Skilled in documenting processes, incident reports, and application configurations for reference and compliance.
• Strong attention to detail to maintain accurate and up-to-date KeDB.

Exposure To Cloud & Containerization Knowledge

• Provide high-level support and guidance on cloud architecture, Kubernetes, and containerized environments, enhancing system scalability and modernization.

Exposure To DevOps & CI/CD Knowledge

• Familiarity with DevOps practices and tools (e.g., Jenkins) for automated deployments and configuration management.
• Understanding of CI/CD pipelines and version control to manage application releases and updates.

Technical & Behavioral Competencies Required Skills And Qualifications

• Proven experience in Application Production Support / Platform Management.
• Strong knowledge of monitoring / Log aggregation tools, including Dynatrace, Geneos, Grafana and the ELK stack.
• Hands-on experience with automation using Ansible / Shell scripting /Power Shell/and Python.
• Proficiency in managing incidents and performing root cause analysis on IIS / Apache, and database environments.
• Familiarity with Jenkins for continuous integration and deployment, as well as certificate management and renewal processes.
• Exposure to SQL skills for data extraction, debugging, and performance tuning.
• Exposure of cloud architectures, Kubernetes, and containerized infrastructure.

Preferred To Have

• ITIL
• Dockers/Kubernetes
• Prior knowledge on Application Production Support / Platform / Development background

Skills Referential Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven

Communication skills - oral & written

Creativity & Innovation / Problem solving

Personal Impact / Ability to influence

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to understand, explain and support change

Education Level Ability to develop others & improve their skills

Choose an item.

Experience Level

Choose an item.