Platform Support Engineer, ITIL, Senior-Leve

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek a Platform Support Engineer, AWS, Azure, ITIL, Senior-Level who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers personalized expectations in this new technological era.

What will help you succeed:

• Experience supporting web applications and systems
• Experience supporting cloud hosted services
• Experience using ITIL certified software to document and track issues
• Experience with Application Performance Monitoring (APM) tools and DB monitoring such as DynaTrace, AppDynamics, Datadog, AWS CloudWatch. MS AppInsight
• The ability to document and illustrate cause and effect as part of problem solving is a must
• Certifications in AWS, Azure, ITIL are nice to have
• Able to write queries to retrieve data for analysis
• Utilized technologies: Ping Federate, Ping Directory, Linux, Apache, JBOSS, J2EE, JavaScript, GWT, REST Web Services, MSSQL
• Knowledge of REST API Web services.
• Knowledge in Linux, Apache, JBOSS, J2EE, Bash/Perl scripting for log analysis.
• Development-Operations (DevOps) knowledge supporting web-based applications is a plus

This job can be filled in Nuevo Leon, Mexico Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation toimpact the world positively.

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.