Platform Tools Engineer - PMO

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim , who today remains the company’s Chairman and CTO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 750 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Role: Platform Tools Engineer - PMO

Experience: 10+ years

Location: Hyderabad

Working Hours: 12:00pm to 9.00pm IST

Role Purpose We are seeking a PMO Lead Platform Tools Engineer to own and operate the PMO tool ecosystem, with primary responsibility for Aha!, Jira and Browser Stack etc. This role focuses on general administration, integrations, reporting, dashboards, workflow management, and automation, ensuring PMO tools scale reliably and support governance, reporting, and visibility through the tools.

The PMO Tools Engineer acts as the solution provider for PMO use cases, translating governance and reporting needs into well-designed configurations, dashboards, automations, integrations, and expanding the usage of the available features in the respective tools. This is a PMO enablement role, not a delivery or Scrum role.

Responsibilities

• Own and administer PMO owned enterprise tools including Aha!, Jira, BrowserStack, and related platforms, covering workspaces/projects, hierarchies, configurations, permissions, and licenses

• Act as the single-threaded owner of the PMO tool ecosystem, ensuring Aha!, Jira, and integrated enterprise tools operate as a cohesive, scalable system rather than siloed applications

• Own user access management, roles, licenses, and periodic access reviews, ensuring compliance with PMO governance and enterprise security standards

• Design, configure, and continuously optimize PMO-aligned workflows, including issue types, statuses, custom fields, validations, templates, and controlled customizations

• Lead automation design and implementation to reduce manual effort, enforce PMO processes, and improve data reliability across tools

• Design, implement, and govern integrations between Aha!, Jira, and enterprise systems such as ServiceNow, GitHub, and test management tools

• Monitor, troubleshoot, and proactively improve integrations to ensure data integrity, consistency, and end-to-end traceability

• Own PMO data hygiene and source-of-truth rules, ensuring reporting accuracy and eliminating duplication or conflicting metrics across systems

• Build and maintain decision-grade dashboards and reports supporting:

• Multiple Governance forums

• Portfolio and leadership reviews

• Cross-platform roll-ups and dependency visibility

• Ensure all dashboards and reports are accurate, real-time, reusable, and presentation-ready, minimizing manual reporting efforts

• Partner with PMO leadership to provision new and evolving use cases, translating governance, reporting, and visibility needs into scalable tool-based solutions

• Lead onboarding of new platforms, teams, and governance models into PMO tools, ensuring consistent adoption and standards

• Continuously assess tool usage, performance, and adoption, identifying opportunities for simplification, optimization, and scalability

• Act as the PMO Lead Platform Tools Engineer, owning interaction patterns, data flows, and configuration standards across the ecosystem

• Design and deliver role-based training and enablement sessions for PMO, platform teams, and leadership level users

• Provide guidance and extend support in the documentation and maintenance of, SOPs, playbooks, and usage guidelines—especially for complex and advanced PMO use cases

• Serve as the go-to expert for complex PMO tooling scenarios, adoption challenges, and troubleshooting

• Provide expert-level functional support as part of PMO enablement, not day-to-day ticket-based operations

Qualifications

• Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent
• 10 - 12 years of experience in enterprise tool administration, PMO tool enablement, or similar roles
• Strong hands-on experience with:
• Aha! administration (goals, roadmaps, dashboards, automations, integrations)
• Jira Cloud administration (Spaces, workflows, automations, dashboards)
• Proven experience integrating Jira/Aha with other enterprise systems
• Good understanding of PMO governance, Agile, and Kanban models
• Strong reporting and dashboard creation skills
• Excellent communication and stakeholder collaboration skills