Platforms Admin

The Platform Admin is responsible for managing the company's e-commerce and digital platforms, ensuring product listings, inventory, pricing, orders, and promotional activities are accurate and up to date. This role supports the daily operations of Shopee, Lazada, TikTok Shop, Facebook, and other online platforms while coordinating with the Sales, Marketing, Warehouse, and Customer Service teams to ensure smooth and efficient platform operations.

Key Responsibilities

• Manage and maintain product listings across Shopee, Lazada, TikTok Shop, Facebook, and other e-commerce platforms.
• Create, update, and optimize product titles, descriptions, images, pricing, and inventory information.
• Monitor product availability and coordinate with the Warehouse team to ensure accurate stock levels.
• Process and monitor customer orders, cancellations, returns, refunds, and exchanges through the platforms.
• Coordinate with the Customer Service team to resolve platform-related concerns and ensure timely order fulfillment.
• Set up and manage platform promotions, vouchers, flash sales, bundles, and discount campaigns.
• Monitor platform performance, product rankings, and sales reports, and prepare regular operational reports.
• Ensure product information and promotional materials are accurate and aligned with company branding.
• Stay updated on platform policies, features, and system updates to ensure compliance and operational efficiency.
• Coordinate with the Marketing and Platform Ads teams to support promotional campaigns and product launches.
• Identify opportunities to improve product visibility, operational processes, and overall platform performance.
• Perform other platform administration and e-commerce-related duties as assigned by Management.

Qualifications

Bachelor's degree in Business Administration, Marketing, Information Technology, E-Commerce, or a related field.

• At least 1–2 years of experience in e-commerce operations, platform administration, or online marketplace management.
• Hands-on experience managing Shopee, Lazada, TikTok Shop, Facebook Marketplace, or similar e-commerce platforms.
• Strong knowledge of product listing management, inventory control, order processing, and promotional tools.
• Proficient in Microsoft Excel, Google Sheets, and e-commerce platform dashboards.
• Excellent organizational, analytical, and problem-solving skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Good communication and coordination skills with cross-functional teams.
• Experience in the beauty, cosmetics, retail, or e-commerce industry is an advantage.

Work Location: In person