PLM Support Engineers

Job highlights

• Bachelor's in Engineering or CS with strong PLM concepts knowledge and proficiency in troubleshooting PLM application and database issues
• Provide L1/L2 support for CONTACT PLM, troubleshoot and resolve issues, collaborate with teams, monitor system health, assist in configuration and upgrades, document resolutions, and train end-users

Job Description:

Key Responsibilities:

• Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
• Collaborate with development and infrastructure teams to escalate and resolve complex technical issues.
• Monitor system health, performance, and implement preventive maintenance to reduce downtime.
• Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
• Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
• Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
• Participate in software upgrades, patch deployments, and testing to ensure system stability.
• Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

• Strong knowledge of PLM concepts, workflows, and business processes.
• Bachelors degree in Engineering, Computer Science, or related field.
• Proficiency in troubleshooting application and database issues related to PLM software.
• Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
• Ability to work under pressure and manage multiple support requests effectively.
• Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
• Strong analytical and problem-solving skills.
• Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
• Ability to work independently and as part of a team in a fast-paced environment.