Plumber

At The Plumbing Gang, we believe your trade is more than just a job — it’s a career worth investing in.

As a Field Service Technician, you’ll be the trusted face of our brand, the go-to expert on-site, and a key driver of our success. Reporting to the Service Manager, this role is ideal for a motivated professional who wants to be part of a high-performing team, earn what they’re worth, and make a real difference.

We’re not just about clocking hours. We’re about building a winning culture, delivering incredible customer service, and giving you the tools, training, and trust to succeed.

Overview of Responsibilities and Duties:

• Call customers before attending to confirm call-out fees — and keep Dispatch in the loop if no one is home.
• Always arrive with pride: clean boots, name badge on, and a professional attitude that reflects who we are.
• Listen to the customer’s concerns without rushing — you’re not just a tradie, you’re their trusted advisor.
• Offer to complete a home safety inspection and give expert advice — the kind that builds loyalty and trust.
• Record the age and condition of hot water systems, apply company valve tags and branded stickers.
• Quote clearly and confidently. Use our proven quoting system and show the customer you’ve got their best interests at heart.
• Finalise quotes, secure signatures, and confirm payment authorisation on-site.
• Complete repair or maintenance work up to 2.5 billable hours or hand off larger jobs to our project team — your job is to make sure the customer’s taken care of.
• Apply the highest standards of workmanship using your trade skills across plumbing, electrical, or HVAC.
• Submit all invoices, payments, and paperwork on site. The smoother your admin, the more time you get on tools.
• Handle any customer issues within 24 hours — we back you, and we protect our brand together.
• Stick to our Proven Sales System, uphold company policies, and help us set the standard across the industry.
• Hit billable hours targets, ensure smooth handovers to the project team, and close out jobs with pride.
• Note: Start time is when you arrive on-site; finish time is when you leave — unless advised otherwise by management.

KPI’s (Key Performance Indicators):

• We succeed as a team, not in silos. These are the performance goals you’ll be supported to smash:

• Stick to the company KPI checklist — it’s your blueprint for success.

• Hit average sales targets per job type using our systems and training.

• Meet or exceed your monthly sales targets — and get rewarded for it.

• Show up consistently, own your results, and support the team. We’re all in this together.

What You’ll Love About Working With Us:

• Real Pay for Real Effort – Competitive wages + achievable bonus structure
• Career Progression – Learn our Proven Process and grow into project, leadership, or specialist roles
• A Company That Has Your Back – You’re not a number here — you’re a key player
• Modern Tools & Systems – Less time on admin, more time doing what you’re good at
• A Culture That Wins – We celebrate success, support each other, and build each other up

This isn’t just another tech role. It’s your opportunity to grow with a company that’s growing with you.

If you’re ready to be part of something better — apply now.