Plumbing Dispatcher

Plumbing Dispatcher

Location: Orlando, Florida

Job Type: Full-time

About Us

Shamrock Plumbing & Drain Cleaning LLC is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Position Summary

The Re-Pipe Dispatcher supports re-pipe operations by coordinating customer communication, permit-related work, and dispatch responsibilities. This role is responsible for staying on top of assigned duties, following up with customers, helping ensure permits are filed on time, and participating in an on-call schedule. Strong communication and follow-through are important for success in this position.

What You’ll Do

• Coordinate dispatch activities for re-pipe work
• Communicate with customers and provide timely callbacks and follow-up
• Pull and file permits required for assigned work
• Track permit-related tasks and help ensure permits are filed on time
• Perform notary duties required by the role
• Participate in the required on-call schedule
• Keep assigned work organized and up to date
• Communicate professionally with customers and internal team members

What Success Looks Like

• Customer calls and follow-up are handled promptly
• Permit-related responsibilities are completed on time
• Assigned dispatch duties stay organized and current
• Communication with customers and team members is clear and professional
• On-call responsibilities are handled reliably

Required Qualifications

• Ability to pull and file permits
• Current Florida Notary Public commission
• Ability to participate in an on-call schedule
• Strong communication skills
• Strong organization, follow-through, and attention to assigned responsibilities

Preferred Qualifications

• ServiceTitan knowledge or experience

What We Offer

• Competitive compensation based on experience, skill level, and productivity
• Performance-based earning opportunities
• Consistent full-time work
• Company vehicle and fuel card, where applicable
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee discount program
• Opportunity to grow within a growing home services platform

Shamrock Plumbing & Drain Cleaning LLC and Seacoast Service Partners are Equal Opportunity Employers.