Plumbing Field Supervisor / Service Manager

FIELD SUPERVISOR / SERVICE MANAGER - VICTORIA

Our client is a leading national plumbing contractor specialising in maintenance plumbing, reactive service, compliance, and asset management across the aged care, healthcare, and commercial property sectors.

They deliver responsive, high-quality plumbing services across Australia and pride themselves on strong systems, professional standards, and long-term client relationships.

Our client is seeking a **Fully Qualified Plumber** to join their Victorian operation in **Epping 3076** as a **Field Supervisor / Service Manager**.

This is a key leadership position suited to an experienced commercial plumber looking to take the next step in their career. The role combines technical leadership, service operations, client management and day-to-day operational oversight.

You will play an important role in managing the Victorian service operation, supporting field technicians, coordinating workflow, assisting with quoting and ensuring clients receive a consistently high level of service.

Key Responsibilities

• Oversee daily service operations, workflow and job progress.
• Conduct site inspections for quoting, fault diagnosis and technical assistance as required.
• Assist Service Coordinators with job scheduling, resource allocation and prioritisation.
• Provide technical support, troubleshooting and guidance to field technicians.
• Review incoming work and ensure jobs are properly scoped and prepared for scheduling.
• Monitor job progress to ensure works are completed safely, efficiently, on time and within scope.
• Manage warehouse operations, stock levels, parts inventory and procurement.
• Assist with quotations, estimating and development of scopes of work.
• Liaise directly with clients across aged care, healthcare and commercial facilities.
• Develop and maintain strong, professional client relationships.
• Identify opportunities to improve service delivery, productivity and operational efficiency.
• Support technicians with technical and operational decision-making.
• Ensure company procedures, safety requirements and quality standards are consistently followed.
• Work closely with senior management to support the continued growth and development of the Victorian operation.

Skills & Experience

• Fully Qualified Plumber with a current Victorian plumbing licence.
• Demonstrated experience in commercial plumbing maintenance and reactive service.
• Previous experience as a Supervisor, Leading Hand, Team Leader, Service Manager or similar is highly regarded.
• Strong technical knowledge and practical problem-solving ability.
• Excellent organisational, communication and interpersonal skills.
• Ability to manage multiple jobs, competing priorities and changing requirements.
• Experience working with aged care, healthcare, facilities management or commercial clients is desirable.
• Strong customer service focus and professional presentation.
• Ability to work autonomously and make sound operational decisions.
• A proactive approach with the ability to identify issues and implement practical solutions.
• Strong leadership skills and the ability to build positive relationships with technicians, clients and management.

Salary & Benefits

• Company vehicle.
• Leadership opportunity within a growing national plumbing company.
• Genuine opportunity to progress within the business.
• Structured and supportive working environment.
• Established client base across the aged care, healthcare and commercial sectors.
• Combination of technical, operational and leadership responsibilities.
• Opportunity to help shape and grow the Victorian service operation.

This is an excellent opportunity for an experienced commercial plumber who is ready to move into a senior leadership role, take greater ownership of service operations and develop their career within an established national plumbing company.