Plumbing Inside Sales Representative

Join Our Team: Plumbing Inside Sales Associate

About Us:

Gateway Supply is a leading provider of HVAC and plumbing supplies, dedicated to delivering exceptional customer service, promoting workplace safety, and supporting growth through innovation and teamwork. We’re seeking a motivated Plumbing Inside Sales Associate to join our Raleigh, SC team and help customers get the right products—fast, accurately, and with great service.

About the Role:

As part of our Inside Sales team, you’ll be a key point of contact for customers. In this service-first role, you’ll respond to incoming requests, provide pricing and product availability, prepare quotations, enter and manage orders, and help coordinate purchases and deliveries—so every customer gets dependable follow-through from request to delivery.

This is a great fit for someone who is organized, customer-focused, and comfortable working in a fast-paced sales and service environment.

Our Expectations:

• Field incoming customer requests: Respond promptly and professionally to customer calls, emails, and walk-in inquiries
• Provide price and availability: Research products, confirm stock status, and communicate accurate pricing and lead times
• Prepare quotations: Create clear, accurate quotes that meet customer needs and support timely purchasing decisions
• Enter and manage orders: Accurately enter customer orders, review details, and follow up to help ensure orders are processed correctly
• Facilitate purchases and deliveries: Coordinate with purchasing, warehouse, vendors, and delivery teams to support product availability and on-time delivery
• Build customer relationships: Provide dependable service, communicate clearly, and help customers find the right solutions

What We Offer:

• Competitive compensation and a comprehensive benefits package
• Customer-focused impact—your responsiveness and attention to detail directly support customer satisfaction
• Career growth opportunities—training and support to help you build product knowledge and advance

What We Look for in a Candidate:

• Customer connection: strong commitment to delivering dependable results
• Positive attitude: dependable, enthusiastic, and ready to help
• Detail-oriented: accuracy matters when quoting, entering orders, and coordinating details
• Strong communication: listens, clarifies needs, and provides clear answers
• Team player: works well with purchasing, warehouse, vendors, and delivery teams

Requirements:

• Minimum 1+ year of inside sales (required)
• Plumbing industry experience preferred
• Comfort learning product information, pricing, inventory systems, and order processes
• Proficiency with Microsoft Office; experience with ERP/order entry systems is a plus
• Must be 18 years or older

Why Choose Us:

• Customer connection: be a trusted resource customers rely on for timely answers, accurate quotes, and dependable follow-through
• Team collaboration: work closely with a supportive internal team to get customers what they need
• Opportunity to grow: strengthen product knowledge and build long-term customer relationships

Learn More:

To learn more about Gateway Supply, please visit: www.gatewaysupply.net

Work Location: In person