Plumbing Service Technician

Position Summary

Metro Plumbing Contractors is seeking a skilled and dependable Plumbing Service Technician to join our growing team. The ideal candidate will be responsible for diagnosing, repairing, maintaining, and installing residential and light commercial plumbing systems while delivering exceptional customer service. This position requires strong troubleshooting abilities, attention to detail, and a commitment to quality workmanship.

The Plumbing Service Technician serves as a frontline representative of Metro Plumbing Contractors and is expected to maintain a professional appearance, communicate effectively with customers, and uphold the company's standards of safety, integrity, and craftsmanship.

Key Responsibilities

· Diagnose and repair plumbing problems in residential and commercial properties.

· Install, maintain, and repair plumbing fixtures, water heaters, piping systems, drains, and related equipment.

· Perform drain cleaning, leak detection, and system troubleshooting.

· Conduct inspections and identify plumbing deficiencies or code violations.

· Provide customers with clear explanations of problems, repair options, and recommended solutions.

· Prepare accurate estimates and document work performed.

· Complete service calls efficiently while maintaining high-quality workmanship.

· Ensure all work complies with local plumbing codes and safety standards.

· Maintain service vehicle inventory, tools, and equipment.

· Respond to emergency service calls as needed.

· Accurately complete work orders, service reports, and other required documentation.

· Promote additional services or system improvements when appropriate and beneficial to customers.

· Participate in ongoing training and professional development programs.

Qualifications

· High school diploma or GED.

· Minimum of 2 years of plumbing service experience.

· Valid driver's license with an acceptable driving record.

· Strong knowledge of plumbing systems, fixtures, and repair techniques.

· Ability to diagnose and resolve plumbing issues independently.

· Strong customer service and communication skills.

· Ability to read and interpret blueprints, schematics, and technical documents.

· Ability to lift up to 75 pounds and perform physically demanding work.

· Ability to pass background and drug screening requirements, if applicable.

Required Certifications

· Journeyman Plumber License or equivalent certification.

Preferred

• Experience with water heater installation and repair.
• Experience with sewer camera inspections and hydro jetting.
• Backflow certification.
• ServiceTitan or similar field service software experience.

Knowledge, Skills, and Abilities

• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Professional appearance and customer-focused attitude.
• Commitment to workplace safety and quality standards.
• Ability to manage multiple service calls and priorities throughout the day.

Physical Requirements

• Ability to stand, walk, bend, kneel, crawl, and climb for extended periods.
• Ability to work in attics, crawl spaces, trenches, and confined spaces.
• Ability to lift, carry, push, and pull up to 75 pounds.
• Ability to work outdoors and in varying weather conditions.

Work Schedule

• Full-time position.
• Typical schedule: Monday through Friday.
• Participation in on-call rotation and occasional overtime may be required.

Pay: $25.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person