Plumbing Service Technician

NEW CONSTRUCTION PLUMBING SERVICE TECHNICIAN

Ridgeway Plumbing is a well-established plumbing company founded in 1956 that has built strong connections with its customers, employees, and suppliers. The company specializes in the new construction of single-family and multi-family communities throughout the state of Florida. Ridgeway, a sophisticated data-driven company, traditionally seeks to develop and improve its processes and procedures. Ridgeway Plumbing values individual growth and development and is seeking enthusiastic individuals who are ready to grow alongside the company.

Warranty Service Technician

The Warranty Service Technician is responsible for providing timely and effective service to customers, ensuring their satisfaction by responding to and handling scheduled service calls in a professional manner. The ideal candidate for this position should have excellent technical and mechanical skills to work independently, diagnose and solve plumbing issues, and possess experience with basic hand, power, and diagnostic tools. In this role, the Warranty Service Technician will be responsible for troubleshooting and repairing plumbing systems, as well as installing new systems, fixtures, and appliances; they will also be expected to communicate effectively with customers. Overall, the Warranty Service Technician plays a critical role in ensuring the satisfaction of customers by providing timely and effective service, and should be committed to delivering high-quality work and exceptional customer service.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Adhere to company policies and procedures.
• Identify and gather material.
• Maintain vehicle stock and appearance.
• Carefully review assignments for instructions, and accuracy.
• Evaluate installation for original workmanship or tampering.
• Detailed documentation and investigative reporting of all repairs, with consideration to liability.
• Understand and adhere to procedure for work order completion.
• Identify and report escalated issues.
• Communication with administrative staff to coordinate the involvement of the customer, homebuilder or trade partners.
• Diagnose and assess repairs with consideration to health, safety, and property damage.
• Perform in a manner that represents the values and reputation of the company.
• On-call after-hours emergency repairs on a scheduled rotation, and in accordance to company requirements.
• Maintain a presentable and neat appearance, with consideration for PPE and protection of private property.
• Backflow certification to facilitate testing and repairs, as applicable.
• Prioritize completion of assigned tasks before leaving for the day.
• Collaborate and communicate with other technicians to identify trends and report them.
• Attend, participate and apply training from product seminars.
• Diagnose and repair of products with electrical and gas components.
• Navigate manufacturers website to locate and identify parts and installation instructions; contact to troubleshoot and place orders.

Job Requirements

• Skilled in the use of hand and power tools used in the plumbing trade.
• Knowledge of building codes, safety regulations, and safety practices.
• Ability to read and follow blueprints and rough drawings.
• Familiarity with PVC, CPVC, Uponor piping.
• Effective oral communication and interpersonal skills.
• Ability to complete projects unsupervised and unassisted.
• Excellent problem-solving skills.
• Attention to detail and ability to perform multiple tasks simultaneously.
• Completing paperwork to document services rendered.
• 1-3 years’ experience as a journeyman plumber (experience may be acquired as training in the company).
• Have a clean driver’s license record.
• Ability to perform strenuous physical activities such as: lifting equipment (up to 50 lbs. unassisted), bending, standing, climbing, and walking.

** To be considered for this position, you must submit an application through our website. Please click on the link below and fill out the application: https://www.ridgewayplumbing.com/Public/OnlineApplication.aspx

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• Ridgeway Plumbing maintains a Drug-Free Workplace. All offers of employment are contingent upon successfully passing a pre-employment drug screening, including testing for marijuana (THC). Are you able and willing to comply with this requirement?

Experience:

• Construction plumbing: 2 years (Required)

Ability to Commute:

• Boynton Beach, FL 33426 (Required)

Ability to Relocate:

• Boynton Beach, FL 33426: Relocate before starting work (Required)

Work Location: In person