Plumbing Supervisor

Plumbing Supervisor – Residential Emergency &

Maintenance

Ready to step off the tools and lead a high-performing plumbing team?

We are seeking an experienced Plumbing Supervisor to lead, coach and support a team of residential emergency and maintenance plumbers across Sydney.

This is a field-focused leadership position—not a full-time tools role. You will work closely with technicians and operations to improve performance, maintain workmanship standards, ensure compliance and deliver outstanding customer outcomes.

To be considered, you must have:

• A current NSW Plumbing Contractor Licence
• Extensive experience in residential emergency and maintenance plumbing

What’s on Offer

• Competitive salary package based on experience
• Permanent, full-time leadership position
• Opportunity to step away from being permanently on the tools
• Support from an established operations, dispatch and customer service team
• Ongoing leadership and professional development
• Genuine career progression within a growing organisation
• The authority and resources required to build a high-performing team
• The opportunity to directly influence team performance, company standards and customer outcomes

The Role

As Plumbing Supervisor, you will be responsible for:

• Leading, coaching and developing a team of residential plumbers
• Providing technical direction on emergency, complex and escalated plumbing jobs
• Conducting regular field visits, ride-alongs and workmanship inspections
• Monitoring technician performance, productivity, workmanship and customer satisfaction
• Coaching technicians on diagnosis, quoting, customer communication and job performance
• Ensuring all work complies with NSW plumbing regulations, Australian Standards and company procedures
• Improving quality assurance while reducing defects, complaints and call-backs
• Managing escalated customer concerns and delivering practical resolutions
• Monitoring team KPIs and holding technicians accountable for their performance
• Supporting technician recruitment, onboarding and ongoing training
• Working closely with operations and dispatch to improve scheduling and productivity
• Ensuring job documentation, photographs and compliance requirements are completed correctly
• Building a professional, positive and accountable team culture

About You

We are looking for a proven plumbing leader—not simply an experienced tradesperson. You understand residential emergency plumbing, make sound decisions under pressure and know how to develop technicians into confident, accountable and high-performing professionals.

You combine strong technical knowledge with commercial awareness, clear communication and a genuine commitment to outstanding customer service.

In addition to the mandatory licence and industry experience outlined above, you will bring:

• Previous experience supervising, leading or mentoring plumbers

• Strong knowledge of NSW plumbing regulations, compliance requirements and Australian Standards

• Advanced fault-finding and diagnostic capabilities

• The confidence to provide clear technical direction on complex jobs

• Experience managing technician KPIs, productivity, workmanship and customer satisfaction

• A strong understanding of quality assurance and call-back reduction

• Excellent leadership, communication and conflict-resolution skills

• The confidence to hold team members accountable while maintaining a positive culture

• Strong organisational skills and the ability to prioritise in a fast-paced environment

• A current unrestricted NSW Driver Licence

• A professional, solutions-focused attitude with a strong commitment to safety and continuous improvement

Why Join Us?

This is a genuine leadership opportunity where you will have the authority to influence technician performance, workmanship standards, customer outcomes and company culture.

You will take ownership of a growing plumbing team and receive the operational support and resources required to build a professional, accountable and high-performing workforce.

If you are ready to move into a senior leadership position and make a measurable impact, we want to hear from you.

Apply today - All applications will be treated with strict confidentiality.