Plumbing Supervisor

About the Role:
We are seeking an experienced and motivated Plumbing Supervisor to join our team. This role is a mix of on-site supervision, customer care management, and office-based responsibilities. You will play a key role in ensuring high-quality standards across both reactive works and new build projects, while working closely with the Managing Director.

Key Responsibilities:

• Oversee and manage customer care plumbing works from initial report through to completion
• Diagnose plumbing and heating issues and ensure effective resolution
• Take ownership of customer care jobs, ensuring they are closed down efficiently and to a high standard
• Liaise with builders, merchants, and customers to resolve issues in a timely and professional manner
• Order materials for site work and ensure deliveries arrive correctly and on time
• Liaise with on-site engineers and merchants to resolve any discrepancies with orders or deliveries
• Supervise and support engineers on-site where required
• Assist with installation works during extremely busy periods to support the wider team
• Commission new build properties, including:
• Gas systems
• Air Source Heat Pumps (ASHP)
• Carry out quality assurance (QA) checks to ensure all installations meet required standards and regulations
• Work within the office alongside the Managing Director to:
• Register boilers and ASHP systems
• Maintain accurate records and compliance documentation

Requirements:

• Proven experience in a supervisory role within plumbing/heating
• Strong background in both customer care and new build environments
• Experience commissioning gas systems and ASHP installations
• Excellent diagnostic and problem-solving skills
• Strong communication skills with the ability to manage relationships at all levels
• Good organisational skills and ability to manage multiple tasks
• Full UK driving licence
• Relevant qualifications (e.g. NVQ Level 2/3 in Plumbing & Heating, Gas Safe registered preferred)

Desirable:

• Experience working closely with house builders on new developments
• Knowledge of current building regulations and compliance requirements
• Previous experience in QA or inspection roles

What We Offer:

• Competitive salary
• Company vehicle (if applicable)
• Opportunities for progression
• A varied role combining site and office work

Salary

£38,000+ depending on experience

Job Types: Full-time, Permanent

Pay: From £38,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person